Jack Gay Email & Phone Number

St. Louis, Mo, Us

Responsible for planning and setting the direction of the e-business and digital tool activities to support the business growth plans. Including: overall coordination of resources, execution of strategic initiatives, achieving alignment and participation with Emerson Platform, Emerson Business Units and World Areas.-Develop and implement strategies to improve the overall customer experience, including the use of customer personas & feedback and data analysis to identify areas for improvement.-Coordinate the efforts of cross-functional teams with an agile framework to ensure consistency and alignment of customer experience initiatives across the organization.-Monitor and analyze customer engagement metrics to measure the success of customer experience initiatives and make recommendations for improvement.-Participate in the evaluation, selection and development of strategic digital and IT outsource suppliers.

St. Louis, Mo, Us

St. Louis, Mo, Us

Aid in achievement of company growth and profit goals through assessment of market needs and subsequent development of product plans, specification and economic analysis for new or existing products. Customer obsessed, subject-matter expert for products in global $75M portfolio- Develop product plans and product improvements to support market needs. Establish specifications, portfolio fit, time to market, and business risks- Coordinate buy-in of cross-functional team of decision makers to obtain project approvals and to secure capital funding- Drive operations initiatives related to product portfolio. Support Sales & Operations planning process with monthly demand forecasts and input to design of supply chain strategies to manage risks to product delivery- Maintain knowledge and awareness of competitive products and emerging industry trends to inform design of new products and manage improvements- Craft customer-facing and field enablement content including demos, webinars, videos, marketing collateral and white papers

Chicago, Il, Us

Responsible for omnichannel marketing strategy for several Fortune 100 and private equity owned companies. Clients range from high consideration insurance companies to e-commerce lead generation. Responsible for client relationships with c-level executives and their teams to ensure alignment on marketing objectives and goals while also overseeing execution. Define roadmap and report weekly, monthly and quarterly on program initiatives. Managed multiple concurrent projects spanning web development to analytics to digital advertising across various clients. Lead companywide and inter-company teams from strategy to tactical execution of comprehensive marketing plans. ► Supported launch of Univision Now, an OTT and On-demand TV app new to the US market.► Launched CPG product into 12 regions with search, social, influencers and audio advertising products.► Doubled marketing ROI from previous marketing agency for nationwide franchise system in the auto repair space.► Exceeded client lead generation goals by over 60% YOY which led to a $2M increase in revenue.► Developed a project management framework, automated reporting, and created a system to prioritize and segment customer communications.

St. Louis, Mo, Us

Partnered with industry leaders in a dynamic, global, corporate environment leveraging my experience to evaluate new business development opportunities and further integrating previous acquisitions.► Developed the project scope and timeline for a gas value product line refresh; collaborated with internal and external stakeholders to assess financial implications and ensure timely implementation.► Performed market analysis on a prospective acquisition target that formed the basis of a decision to spend $200M on the company; forecasted market trends and cost synergies over a five-year time horizon.

Project Manager, Engineering Design, Packaged Product Design, and New Product MarketingManaged a diverse set of client relations in engineering design and construction trades. Consulted with design engineering firms, and led onsite auditing for design-build retrofitting. Gathered requirements and negotiated contracts with HVAC contractors on projects ranging from public schools to 30-story residential developments.► Key project lead for end-user clients, including various hospitals and the U.S. Navy.► Created a financial model and system specifications that led to a customer purchase of over $1M in heating/cooling equipment for a single job order.► Designed in-house packaged product solutions for easy application into all company awarded projects.► Managed new product launch inclusive of stakeholder training and education seminars, and launch event.

Master Of Business Administration (M.B.A.), Business Analytics

Bachelor'S Degree, Mechanical Engineering