CcaaS/UcaaS/SaaS Leader with 20+ years of experience in Sales and Customer Success, Retention and Extension of engagements, upselling and cross-selling. A proven history of client development, surpassing goals; and developing long-lasting, profitable relationships with clients. Senior Accounts Director | Client Success | Revenue LeaderEmail: jackmorrisjr@hotmail.com Adept in challenger sales strategies, team leadership, and product delivery in software and platform as a service. I am passionate about integrating a career’s worth of experience in client development & analytics, creation of scalable and successful process and workflows, escalation resolution, the creation of outstanding work cultures, and the development of team members to enable superior performance at all levels.CORE COMPETENCIES• CcaaS | SaaS veteran with expertise in Software as a Service center solutions and staffing• Challenger/Solution Selling methodology• Land | Expand | Retain | Repeat approach• Accurate revenue trending and forecasting• Cross functional team enthusiast, and collaborative coachACCOMPLISHMENTS:• Crafted/refined a growth framework, leveraging consultative sales and account management engagements, to deliver more than 832% ACV revenue growth, for 8 years and counting.• Led a sales account management team, covering more than 165 clients, with $20m+ ARR, to quota exceeding annual results. • Deployed analytics and processes, increasing revenue by driving client product adoption, service value reinforcement (ROI discussions), and risk analysis (shrinkage/churn reduction). • Reduced client churn from 43%, to <10% in year 1 of program launch. Leveraged client feature adoption, up-selling, and contract extensions, to promote the positive impact. Client churn is now less than 3% YOY.• Optimized onboarding processes with sales and project management to increase launch success, and raise first term MRR to an average of 135% of contract levels. • Hired, trained, and developed 18 specialists, to form a global client support team. Located across three continents, the team increased same day trouble ticket resolutions, and work order accuracy, by 57%.• Successfully grew revenues and valuations for Empire Solutions, LiveVox, VoApps, and CollectionsX, as member of the team preparing the groups for their profitable acquisitions, and/or IPOs.Contact me at jackmorrisjr@hotmail.com TECHNICAL TOOLKIT: ConnexOne, LiveVox, Amazon Connect, Intelligent Contacts, Genesys, Ring Central, Zuora, TCN, Salesforce, JIRA, Hubspot, Gainsight, Slack, Teams