Jackson David Email & Phone Number

Australia

Kanowna Belle

Responsible to coordinate IT activities around three sites. Provide Server,desktop,VOIP phone and printer support to 200 plus users.Answer and log incoming IT support calls into the IT Management System and “Fix on First Call” over the phone or remotely. Monitor the call logging system to ensure that all requests for support from each site are met and responded to in an efficient and effective manner. Providing support for Microsoft and Mining software to the users.Providing support for VOIP phones.Troubleshoot and resolve hardware, connection, printer and software issues reported to theService Desk.Update network applications as requiredMaintain daily tape backup and off-site tape storageTroubleshoot and resolve all problems encountered with hardware and software. Escalaterequests to the appropriate party, as needed. Replace or repair defective parts and equipment.Conduct briefings and demonstrations for users to enhance system productivityMaintain and expand knowledge base in area of expertisePerform routine server monitoring and performance benchmarkingMonitor and remove virus, spyware, and other non-authorized softwareComplete special projects as requested.

Kanowna Belle

Kanowna Belle

Responsible to coordinate IT activities around three sites. Provide Server,desktop,VOIP phone and printer support to 200 plus users.Answer and log incoming IT support calls into the IT Management System and “Fix on First Call” over the phone or remotely. Monitor the call logging system to ensure that all requests for support from each site are met and responded to in an efficient and effective manner. Providing support for Microsoft and Mining software to the users.Providing support for VOIP phones.Troubleshoot and resolve hardware, connection, printer and software issues reported to theService Desk.Update network applications as requiredMaintain daily tape backup and off-site tape storageTroubleshoot and resolve all problems encountered with hardware and software. Escalaterequests to the appropriate party, as needed. Replace or repair defective parts and equipment.Conduct briefings and demonstrations for users to enhance system productivityMaintain and expand knowledge base in area of expertisePerform routine server monitoring and performance benchmarkingComplete special projects as requested.

Provide support to customer programming staff in all products and perform troubleshoot on all IT issues.Monitor all assign cases for customer support and update all activities on company tracking system. Analyse customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for same. Administer all resources and ensure delivery of product fixes within time frame. Manage all customer issues and if required escalate it to required departments. Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services. Manage requests from internal and external clients and resolve it through email and phone. Maintain accurate customer documents and prepare reports for all issues and resolutions. Provide solutions to all customers and partners and ensure effective deployment. Administer all contractual obligations for clients and escalate issues if required.Assist all junior engineers in complex cases and evaluate products for customers.

Bachelor Of Arts (Ba)

Studied Bachelor of Arts

Bachelor Of Arts (B.A.), Linguistics

Education record

Year 12