Jackson Jolly work email
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Jackson Jolly personal email
Jackson Jolly is a Developer at Fujitsu Australia and New Zealand. He possess expertise in active directory, c#, python, scripting, troubleshooting and 16 more skills. Colleagues describe him as "I have worked with Jackson as his direct manager for 11 months. In this time I have witnessed him grow into an excellent Service Desk Analyst demonstrating a strong customer focus. In his role as a Service Desk Analyst Jackson was required to support a single Client for troubleshooting, password resets, software installs, account access and changes, escalations and user experience. The Hobart office is a Centre of Excellence and Jackson lived up to this ideal in his performance of these duties. In my time managing him, Jackson has shown great initiative and innovation, developing scripted solutions to reduce ticket logging overheads and provide quality-of-life improvements. He was the recipient of our Customer Compliment of the Year for the excellent feedback he had received from the client on his customer service skills. He has also spent considerable time training and mentoring students on-site as part of our TasTAFE partnership program and is a professional and very pleasant employee. Jackson is very intelligent, funny, professional, possessed of a great work ethic and will be sincerely missed in our workplace. He will be an excellent asset to wherever he ends up."
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Application DeveloperFujitsu Australia And New Zealand Nov 2022 - PresentCanberra, Australian Capital Territory, Australia -
Desktop Support OfficerRoyal Australian Mint Feb 2020 - Nov 2022 -
It Helpdesk TechnicianRoyal Australian Mint Jun 2017 - Feb 2020Canberra, Australia -
Workshop TechnicianFairstar Computers Mar 2017 - Jun 2017Canberra, Australia- Providing onsite and phone support to customers in the greater region of Canberra- Upgrading hardware in PCs and laptops- Performing software and hardware troubleshooting- Installing and upgrading software for businesses and home users- Removal of viruses- Making sales and providing advice to customers -
Service Desk AnalystUxc Connect | Ready For What Comes Next Mar 2016 - Mar 2017Tasmania, AustraliaService Desk position at UXC.- Performing Level 1/2 Support remotely via phone and email.- Managing incidents and requests in a multi-vendor environment through escalations.- Updating existing tickets to ensure timely resolutions- Overflow calls for a second client.- Training new starters.- Mentoring TAFE students who were working on the Password Reset Service Desk.- Creating scripts to assist in logging bulk tickets (10-100+).- Creating and updating knowledge articles.
Jackson Jolly Skills
Jackson Jolly Education Details
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TastafeInformation Technology -
Undergraduate
Frequently Asked Questions about Jackson Jolly
What company does Jackson Jolly work for?
Jackson Jolly works for Fujitsu Australia And New Zealand
What is Jackson Jolly's role at the current company?
Jackson Jolly's current role is Developer.
What is Jackson Jolly's email address?
Jackson Jolly's email address is ja****@****.gov.au
What schools did Jackson Jolly attend?
Jackson Jolly attended Tastafe, University Of Tasmania.
What skills is Jackson Jolly known for?
Jackson Jolly has skills like Active Directory, C#, Python, Scripting, Troubleshooting, Service Desk, User Experience, Technical Support, Microsoft Office, Microsoft Outlook, Microsoft Exchange, System Center Configuration Manager.
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