My day to day involved addressing the shortcomings of business' legacy systems, Translating their complex requirements into a future state plan + Minimising the learning curve of adopting new systems. I also managed the technical side of digital transformation, by configuring Dynamics 365 & Power Platform-based solutions for the client's specific needs.

Managing SMC + Enterprise clients to uncover challenges & provide solutions to unify staff, simplify processes & bring efficiency to their business. Focused on:- Device Management- Security + Industry Compliance (ISO, APRA, HIPAA)- App Integration (CRM, ERP, Calling Solutions such as Teams Calling, Zoom, WebEx)

Managed inbound & outbound opportunities for government schools, RTO's, SMB's. Launched Microsoft's (DSS) Direct Sales & Support ProgramTrained Direct Sales Associates, to establish our team as a trusted reseller within Microsoft.Hosted consultations with SMB/EDU clients, provided detailed solutions & managed their change process from legacy/conflicting systems to streamlined solutions.

Managed outbound customer acquisition, bringing efficiency to the workflows of small businesses & schools through Microsoft's Modern Work suite.

Worked across all retail Microsoft services (Cloud, Consumer, Gaming, Small Business).Consulted with customers on consolidating apps for personal/business use,Technical issues & sales of devices/cloud subscriptions.

JB Home Store Particular focus on Entertainment and High-Fidelity (Analog & Digital) Audio SystemsSales across all departments including Electronics, White Goods, IT / Computing and Entertainment.

Gallery Curator - Managing daily operations at the YellowKorner photography galleryin Bondi Junction & Chatswood.Sales of artworks of 200+ commissioned artistsManagement of Warehouse, Logistics & Inventory