I am a versatile and seasoned professional with seven total years of experience covering my time as a police officer and my current field in sales. Recognized for demonstrating a natural aptitude for creating an outstanding service experience for each customer by identifying best-fit solutions individual needs and goals, as well as for partnering with fellow team members and managers to design and implement new sales strategies. Professional focal points include interpersonal skills, lead generation, customer relationship management, consultative/solution selling, metrics tracking & reporting, account management, team collaboration, and negotiation skills. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, and organizational skills as well as business acumen, project management and resource management to support efficiency and maximum returns. Currently, I am a Customer Success Manager with New Frontier Data. Under my leadership, I cultivate and maintain strong relationships with a customer portfolio, utilizing a consultative sales approach to offer custom solutions and product enhancements. I also partner with internal teams and leadership to ensure consistent achievement of customer growth goals. In addition, I liaise with senior leadership, customers, and fellow team members to ensure the company’s customer success support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, results-driven, down-to-earth, customer-focused expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
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Customer Success ManagerNew Frontier Data Apr 2024 - Oct 2024United States• Leverage a consultative sales approach to drive sales and grow portfolio of customers, uncovering specific client needs and recommending individually-tailored product-based solutions. • Facilitate achievement of customer growth goals by partnering with internal teams and leadership to establish sales strategies and track progress.• Prepare reports on renewal, expansion, turnover, overall health, and other customer experience-focused metrics for Director of Customer Success… Show more • Leverage a consultative sales approach to drive sales and grow portfolio of customers, uncovering specific client needs and recommending individually-tailored product-based solutions. • Facilitate achievement of customer growth goals by partnering with internal teams and leadership to establish sales strategies and track progress.• Prepare reports on renewal, expansion, turnover, overall health, and other customer experience-focused metrics for Director of Customer Success. • Guarantee maximum customer satisfaction by navigating escalated issues through appropriate channels to timely and effective resolution. • Determine and deliver recommendations for areas for improvement in the customer experience by acting as voice of the customer. Show less -
Sales Development RepresentativeArctic Wolf Dec 2023 - Mar 2024• Utilized phone, internet, and social media to prospect, qualify, and capture new potential clients, as well as follow up on inbound leads, maintaining a high velocity approach to maximize engagement and revenue. • Maximized interest of inbound lead prospects in company products through using creative follow-up communication. • Established company presence at tradeshows and events alongside senior sales executives to communicate directly with potential customers. -
Crisis NegotiatorCity Of Minneapolis Oct 2021 - Dec 2023• Partnered with Minneapolis SWAT team and fellow crisis negotiators to respond to emergencies including hostage negotiations and barricaded suspects. • Developed rapports with suicidal persons, persons in crisis, and suspects to de-escalate potentially violent situations and reach positive outcomes. -
Driving Instructor / Program CoordinatorCity Of Minneapolis Apr 2021 - Dec 2023• Oversaw emergency vehicle driver training for a department of 600 officers, communicating information about applicable laws, policies, and procedures by including authoring training materials and hosting presentations. • Monitored learning progress of students by composing, compiling, and updating accurate training records. • Fostered the development of improved driving skills in new officers by administering hands-on training and feedback. -
Police OfficerCity Of Minneapolis Mar 2017 - Dec 2023• Protected citizens by responding to crimes in progress, medical emergencies, natural disasters, rescue situations, and other service calls. • Enabled the timely solving of crimes and accidents by identifying, collecting, and preserving on-scene evidence. • Performed victim and witness interviews and suspect interrogations along with evidence collection for felony-level crimes. • Write reports detailing coherent, accurate, and complete records of all incidents encountered while on… Show more • Protected citizens by responding to crimes in progress, medical emergencies, natural disasters, rescue situations, and other service calls. • Enabled the timely solving of crimes and accidents by identifying, collecting, and preserving on-scene evidence. • Performed victim and witness interviews and suspect interrogations along with evidence collection for felony-level crimes. • Write reports detailing coherent, accurate, and complete records of all incidents encountered while on duty. Show less
Jackson Mclaughlin Education Details
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Mental Health Counseling -
Criminal Justice
Frequently Asked Questions about Jackson Mclaughlin
What is Jackson Mclaughlin's role at the current company?
Jackson Mclaughlin's current role is Police Officer to Counseling Student.
What schools did Jackson Mclaughlin attend?
Jackson Mclaughlin attended Liberty University, University Of North Dakota.
Not the Jackson Mclaughlin you were looking for?
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Jackson McLaughlin
Finance Major In The Sam M. Walton College Of Business Honors ProgramFayetteville, Ar -
Jackson McLaughlin
Computer Science Student At Cal Poly San Luis Obispo, School Of EngineeringNew York, Ny -
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