Jackson Mclaughlin Email & Phone Number

Chicago, Il, Us

United States

• Leverage a consultative sales approach to drive sales and grow portfolio of customers, uncovering specific client needs and recommending individually-tailored product-based solutions. • Facilitate achievement of customer growth goals by partnering with internal teams and leadership to establish sales strategies and track progress.• Prepare reports on renewal, expansion, turnover, overall health, and other customer experience-focused metrics for Director of Customer Success… Show more • Leverage a consultative sales approach to drive sales and grow portfolio of customers, uncovering specific client needs and recommending individually-tailored product-based solutions. • Facilitate achievement of customer growth goals by partnering with internal teams and leadership to establish sales strategies and track progress.• Prepare reports on renewal, expansion, turnover, overall health, and other customer experience-focused metrics for Director of Customer Success. • Guarantee maximum customer satisfaction by navigating escalated issues through appropriate channels to timely and effective resolution. • Determine and deliver recommendations for areas for improvement in the customer experience by acting as voice of the customer. Show less

• Utilized phone, internet, and social media to prospect, qualify, and capture new potential clients, as well as follow up on inbound leads, maintaining a high velocity approach to maximize engagement and revenue. • Maximized interest of inbound lead prospects in company products through using creative follow-up communication. • Established company presence at tradeshows and events alongside senior sales executives to communicate directly with potential customers.

• Partnered with Minneapolis SWAT team and fellow crisis negotiators to respond to emergencies including hostage negotiations and barricaded suspects. • Developed rapports with suicidal persons, persons in crisis, and suspects to de-escalate potentially violent situations and reach positive outcomes.

• Oversaw emergency vehicle driver training for a department of 600 officers, communicating information about applicable laws, policies, and procedures by including authoring training materials and hosting presentations. • Monitored learning progress of students by composing, compiling, and updating accurate training records. • Fostered the development of improved driving skills in new officers by administering hands-on training and feedback.

• Protected citizens by responding to crimes in progress, medical emergencies, natural disasters, rescue situations, and other service calls. • Enabled the timely solving of crimes and accidents by identifying, collecting, and preserving on-scene evidence. • Performed victim and witness interviews and suspect interrogations along with evidence collection for felony-level crimes. • Write reports detailing coherent, accurate, and complete records of all incidents encountered while on… Show more • Protected citizens by responding to crimes in progress, medical emergencies, natural disasters, rescue situations, and other service calls. • Enabled the timely solving of crimes and accidents by identifying, collecting, and preserving on-scene evidence. • Performed victim and witness interviews and suspect interrogations along with evidence collection for felony-level crimes. • Write reports detailing coherent, accurate, and complete records of all incidents encountered while on duty. Show less

Master'S Degree, Mental Health Counseling

Activities and Societies: Mental Health Counseling, focusing on First Responder Trauma and crisis counseling.

Bachelor'S Degree, Criminal Justice