Jackson Smith Email & Phone Number

Wellington, New Zealand

Wellington, New Zealand

- Contribute to improving safety, minimising harm to road users, and maintaining integrity of the system, by embedding a culture of compliance in the land transport system, through education, advice, and regulation- Effectively lead team to provide sound technical advice and education to customers to enable them to uphold their compliance with the land transport system.- Work with key stakeholders across the business to provide appropriate outcomes for escalated customer issues- Motivate and lead direct reports through coaching and development to drive desired performance outcomes, lift capability and succession plan. Mentor and coach in regulatory and customer service best practices to develop skills and knowledge- Support sound decision making, ensuring quality responses to customer enquiries to educate and promote willing compliance- Facilitate and monitor adherence to and consistency with customer services principles and standards and legislative requirements- Take accountability and ownership of delegated decision making- Ensure effective and consistent communication throughout the team, encouraging feedback and customer insight to enhance the customer experience.- Establish strong, trusted partnerships with peers, leadership teams, other business groups and external stakeholders to ensure a joined up cohesive approach to operational activities.- Embed a continuous improvement mindset across direct reports, encouraging them to actively look for ways to streamline processes making them more efficient and effective- Liaise with technical experts to achieve desired regulatory outcomes- Contribute to and support Customer Services leadership with the Customer Operations business plan- Ensure health, safety and wellbeing policies and procedures are understood, followed and implemented by all employees. - Undertake regular performance reporting on team, individuals, quality assurance and complaints

Wellington, Wellington Region, New Zealand

- Provide leadership for the business support teams, providing support for administrative, specialist administration and Personal Assistant functions- Provide oversight for local Waka Kotahi fleet management support, digital technology support, event management support, and other specialist business support functions- Maintain oversight and planning for support staff resourcing across the team, to ensure the operational needs of business groups are met- Allocate administrative and support staff to meet business group requirements, within agreed resource allocations - Oversee day to day facilities management and support at specified Waka Kotahi corporate office(s), alongside our Waka Kotahi Corporate Property team and local site lead- Provide specialist advice to Waka Kotahi business group managers or other internal stakeholders, on capability and capacity required to deliver specific administrative tasks- Maintain strong relationships with internal stakeholders- Ensure maximum efficiency of our resources within budget constraints- Lead and nurture a team to develop, grow and have the agility and flexibility needed to service changing business direction- Maintain close working relationships with business groups and teams to ensure a deep understanding of the business and environment to anticipate future support requirements- Ensure business support staff are provided with effective professional development plans and support for any training and development opportunities as appropriate to meet their agreed goals and business needs- Build strong relationships with other Business Support Practice Managers, and develop and maintain consistency with the support functions provided to Waka Kotahi - Assist with support for business continuity planning and Local Incident Management Team planning, and where necessary provide support during local incident management events- Project involvement as required

Wellington, Wellington Region, New Zealand

Oversee management of the entire hotel in absence of the General Manager Co-ordinate the management of Front Office and hotel operationsEnsure the hotel’s occupancy and revenue are maximized and implement strategies to maintain these numbers Co-ordinate recruitment of new employees Facilitate HR responsibilities such as training & development, performance appraisals, and workforce engagementControl department expenditure within set targets Ensure the practice of yield management whilst still offering visitors value Ensure strategies and practices are in place to facilitate the efficient staffing of departments so that financial budgets are maintained, and service standards are exceeded

Wellington & Wairarapa, New Zealand

Rydges Hotel and Resorts Management Program. The cadetship enables the understanding of the necessary requirements to efficiently manage the various departments of the hotel. Such departments are Front Office, Food and Beverage, Sales/Marketing, Conferencing, Housekeeping, and Accounts .

Petone, Wellington

Public interaction serving food and/or beverageConducting and managing food and beverage orders for groups ranging between 2-60 peopleManagement of a business with nightly (5pm till late) guests ranging from 100-250 peopleFunction organization/booking confirmationSales processing – cash, EFTPOS, chequesAccounts managementAssisting directors with admin tasksStocktaking/inventory management and subsequent orderingManagement of a nightly staff of 10-15 peopleLicence controlling (ensuring regulations are followed)Problem solving following customer complaints and/or disruptive and disorderly behaviour.New staff orientationStaff training/development

Btm Honours, Tourism Management, First Class

Postgraduate Studies (Honours) in Tourism Management. Recipient of First Class Honours 21/3/2016

Bachelor’S Degree, Tourism Management

Undergraduate Degree in Tourism Management - majoring in Tourism with a minor in French

Education record