Support multiple functions across sites and a wide variety of real time management activities that include: statistical reporting, agent adherence/availability, service level action strategy, outbound campaign fulfillment, workforce staffing assessment, technical issues mitigations and reporting, large-scale project initiatives, and support of overall business strategy. The primary responsibility of the Operations Desk is to analyze contact center data and provide recommendations to ensure operational goals are met, and recommend/execute actions to mitigate probable servicing impacts.Handle Subject Matter Expert for supporting operational processes which include: primary support of reporting initiatives and automation, Time and Labor payroll administration/reporting, mass scheduling, ID and systems access management, project management, business contingency model, space/asset management, and other tasks. • eWFM, RTA (real time), VBA programming, problem solving, building and presenting reports• Managing Group mail box, CMS, scheduling, re-skilling, solving system issues, maintaining relationships• Analyze fraud, spending reports, offer global services and solutions, troubleshooting, avaya• Maintain relations with C-level employees, high value card holders, government officials and business owners
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ProfessorGrand Canyon UniversityGilbert, Az, Us -
Tech LeadUsaa Sep 2022 - PresentPhoenix, Arizona -
Sr. Business Rules AnalystUsaa Oct 2016 - Nov 2022Phoenix, ArizonaComplete Dev configurations and programming in C#. Standing up Triage team to improve defect rate, and correction/fix rate of defects. -
ProfessorGrand Canyon University Aug 2020 - PresentUnited StatesTeaching students on the following subjects:System Administration and MaintenanceIT Business Case Planning for Global EnterpriseSecurity Driven Systems AdministrationAzureVMwareServer managerment -
Business System AnalystFirst American Title Aug 2016 - Oct 2016Scottsdale, ArizonaAutomate current systems and procedures to increase productivity and efficiency. -
Fraud Business AnalystAmerican Express Nov 2014 - Feb 2016Phoenix, Arizona -
Fed Civ Project ManagerAt&T Nov 2009 - Nov 2014• Project management, global services and solutions, empower, sales force, system analysis, staffing models• Required staffing, compiling data and report, staffing models, budget planning, SQL, RDBMS, SAS• Programming support, VBA, business analysis, account management, develop business proposals, CMS• Manage and reduce fraud a security issues, budget planning CBA & ROI, monitor IT projects, avaya• Maintain professional relations with C-Level employees & Government officials… Show more • Project management, global services and solutions, empower, sales force, system analysis, staffing models• Required staffing, compiling data and report, staffing models, budget planning, SQL, RDBMS, SAS• Programming support, VBA, business analysis, account management, develop business proposals, CMS• Manage and reduce fraud a security issues, budget planning CBA & ROI, monitor IT projects, avaya• Maintain professional relations with C-Level employees & Government officials, business owners, and military• Manage government accounts Show less
Aaron Jackson Education Details
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Business Administration Data Analytics -
Computer Science -
Universal Technical Institute4.0
Frequently Asked Questions about Aaron Jackson
What company does Aaron Jackson work for?
Aaron Jackson works for Grand Canyon University
What is Aaron Jackson's role at the current company?
Aaron Jackson's current role is Professor.
What schools did Aaron Jackson attend?
Aaron Jackson attended Grand Canyon University, Grand Canyon University, Grand Canyon University, University Of Phoenix, Universal Technical Institute.
Who are Aaron Jackson's colleagues?
Aaron Jackson's colleagues are Colleen Hartman, Bianca Triana, Adam Squitieri, Allison Abelow Laughinghouse, Vijay Kumar Reddy B, Shelby Ibarra, Cindy Phelps.
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