Jackson Fernandes Email & Phone Number

Mumbai, Maharashtra, India

Hastkala a brand name having 8 ethnic retail stores across Mumbai and Thane deals in women’s wear and also have ecommerce platform. • Managing magento software and website technical issues, FAQ’s Updating on website.• Managing SEO, Social Media, Google Analytics, Google Ads.• Tracking daily customers flow on website via Google Analytics• Coordinating with models for shoots • Coordinating with agency for Instagram post , stories, influencer, bloggers• Vendor management (Checking for new collections, stock updations)• Uploading products on Magento & Managing product stock inventory.• Handling Pre sale and Post sale customer email, calls, whatsapp, Instagram, measurements, customer complain queries.• Doing video call (Facetime) to show customers product.• Generating sale from website, whatsapp, videocall.• Dispatching the product.

Mumbai, Maharashtra, India

Kalki Fashion is an Ecommerce Ethnic brand name within India and International, Deals in Women’s, Men’s, Kids clothing.Key Roles as a Sales Manager• Handling Team of 10 agents.• Taking interview and giving training for new joinee.• Training new joinee about the process and system.• Training for new and old agents how to interact with customer to get more sales from the chats, calls, emails and follow ups.• Website FAQ's updations. • Monitoring agents chats, email, calls and sales• Giving daily, weekly and monthly targets to the team to generate sales.• Removing agents and team performance reports daily, weekly and monthly and guiding team to focus more on the performance.• Taking escalation from the agents if customer queries are not resolved and helping customer to resolve their queries.• Giving refunds to customers if customer wish to cancel the orders.• Working for technical part for fresh works for emails and chats.

Mumbai, Maharashtra, India

Kalki Fashion is an Ecommerce Ethnic brand name within India and International, Deals in Women’s, Men’s, Kids clothing. As a part of customer support handling and resolving customer query via chats, emails, calls. whatsapp

HOGO is a contact center and an outsourcing company based in India, Mumbai (Bombay). We have a capacity of 150 seats with well equipped technology with high quality IT Services and one of the best Dialer in the Industry “Noble System’s” which has a facility of taking Inbound Calls and can also make Outbound calls. 1: Customer Service2: Lead generation3: Appointment Setting4: Surveys5: Reminder Services6: Telemarketing7: Web Chat8: Email Response9: Order Processing10: Secretarial services11: Web Based Services12: Data Processing and Data Updating13: Software developmentWe use some of the latest security technologies to ensure data integrity for our clients; both are protected through Firewall (Checkpoint NG) and Intruder Detection Systems (Real Secure).