Jackson Fernandes Email & Phone Number

Mumbai, MH, IN

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Contact partners for any invoice related issues
• Collect open invoices from accommodation partners in the assigned region (Indian subcontinent)
• Increase growth of company through improving cycle times like DSO, cash allocation and delivery of invoices
• Regular clearance of invoices with incoming payments and reconciliation of partner’s account to minimize discrepancy
• Work closely with sales and billing team to provide effective solution and maximize collection
• Cross functional communication with both internal and external parties, coordinate with credit risk team, check refund status, charge backs

Mumbai, Maharashtra, India

• Support Booking.com strategy for hotel availability and supply within India
• Acquisition of new properties and support them in the online registration process and updating properties status in the system
• Onboarding and building productive relationships with partners. Constantly in touch with partners for business improvement
• In consultation with the market managers, delivering training to new properties on how to use Booking.com extranet. Setting up meetings with partners
• Adding information and verifying accurate property information provided on the Booking.com website
• Promote the Booking.com brand name and its online reservation services to potential properties

Mumbai, Maharashtra, India

• Responsible for getting new hotels on board from various regions (PAN India)
• Coordinating with the market managers & the hotel for smooth running of the business
• Liable for all the activities of new procured hotels, right from loading in the back-end till the hotel going live on the portal
• Maintaining high focus on team engagement to deliver ‘Exceptional’ service efficiently & consistently
• Get in touch with partner who face any issues. Creating various rate plans & promotions as per the need & demand of the hotelier
• Work out on various means to increase the business of the hotel, content acquisition

Mumbai, Maharashtra, India

• Monitoring domestic hotel rates on meta search – Trip Advisor, Kayak, Google HPA and Wego
• Market research on pricing and other required data
• Calculating discount percentage to match the rates with other OTA’s
• Maintain excel/ google sheets with all the data collected through meta search (detailed report of error & error rectification)

Mumbai, Maharashtra, India

• Filling/ verification of visa application forms
• Coordinating with visa applicant for information when required to ensure that the process runs smoothly
• Completion of all relevant visa documents and ensure that they are received on time
• Full responsibility of all operations activity and remaining up to date with any changes
• Coordinate with embassies/ consulates

Mumbai, Maharashtra, India

• Handling inbound calls for Citibank international customers
• Provide appropriate solutions and alternatives to customer queries and follow up to ensure resolution
• Assisting/ training customers to make mortgage payments via bank branches, online and other modes of payments.
• Provide accurate, valid and complete information by using the relevant applications
• Record details of inquiries, comments and complaints and also details of actions taken
• Effective follow-ups and coordinating with the branch/ internal team