Jackson B. Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

-Managed relationships for a diverse portfolio of accounts ranging from family-owned DTC to enterprise B2B-Served as a subject matter expert for Searchspring’s Ecommerce software solutions. Equipped clients with the knowledge to maximize customer engagement and conversions-Drove enablement throughout all stages of a customer’s journey from integration & onboarding to renewal & expansion-Presented data-driven recommendations in regular account reviews to inspire product adoption, increase lifetime value and reduce churn risk-Answered training-related questions and resolved technical issues for hundreds of low-touch clients via Zendesk ticketing system. Provided succinct responses and often recorded videos to recreate issues and outline solutions step-by-step-Advocated for customer needs across the organization. Regularly interfaced with senior management to drive continuous improvement with a customer-centric perspective

Houston, Texas

-Managed OTC processing in SAP NetWeaver for global key accounts. Exceeded customer expectations in a satisfactory and timely manner-Prepared and analyzed detailed order management reports; led weekly review meetings withcustomer care manager and monthly review meetings with sales team manager-Liaised between customers, supply chain planners, account managers and other parties to ensurealignment on order status-Onboarded new customers and coordinated with data governance team to ensure proper data entry during set up-Trained new hires on role-specific processes during onboarding-Investigated non-conformances with root cause analysis and oversaw implementation of corrective action-Managed and regularly participated in lean six sigma continuous improvement projects

San Antonio, Texas Area

-Researched, Pitched and Drafted stories on a weekly basis for publication-Interviewed students, faculty and other prominent individuals-Working knowledge of Associated Press guidelines

San Antonio, Texas Area

-Proofread student essays and research projects in every discipline for grammar, content, andflow.-Advised students through every step of the research process, especially as it pertains todeveloping strong theses and navigating academic publication databases.-Assisted library staff with day-to-day duties including circulation and technical assistance

San Antonio, Texas Area

-Mentored first-year students to foster a safe, supportive living environment in the residence halls.-Designed and led educational workshops and presentations for students on a variety of topicsincluding bystander intervention, academic excellence, and identity exploration.-Coordinated with peers and supervisors to organize programs for the student body.

San Antonio, Texas Area

-Contacted hundreds of alumni and parents encouraging them to support the University with a financial gift.-Ranked within the top 10 most successful callers during tenure.

Houston, Texas Area

-Worked with fellow interns to create a customer-focused inventory strategy for the sulfuric acidcatalysts industry-Drafted and edited internal and external correspondence-Created social media content for BASF’s participation in the 2018 Houston Pride Parade