Jackson Cobb Email & Phone Number

Bryan, Texas, United States

- Manage 2nd level Desktop Support Ticket Queue (ServiceNow)- Provide friendly end user support to every department across the county- Utilize AD and the Asset Management System (Valuables, built in house) to track and organize the users and equipment, mainly PCs, printers, and scanners.- Perform hardware maintenance on computing equipment including workstations, peripherals, VOIP phones, KVM switches, scanners, and printers. - Hands on with networking via assigning IPs and activating / moving ports in our server closets.

College Station, Texas, United States

- Our domain was all of the coaches, students, and staff in every athletic program across the University, both Windows and Mac based systems- Assisted in managing the ticketing system at all times via directly responding to and resolving issues put into the ticketing system- Deployed various pieces of equipment such as computers, printers,monitors, peripherals, hotspots, and more to those in our domain- Completed various projects for the department such as taking inventory,large scale upgrades to software and hardware of critical technologies,moving people's offices, and obtaining data from devices for contractors- Troubleshot issues with printers, network devices, docking stations,laptops, desktops, monitors, software, licensing, peripherals- Utilized programs, applications, and portals such as CMD, powershell,terminal, Teams, Sharepoint, BeyondTrust, Cisco AnyConnect, MicrosoftOffice 365 suite, InTune/Entrata Admin Center, and Asset Panda

College Station, Texas, United States

- I was responsible for fixing a variety of PC units in a timely manner, and was given the task of QA'ing and delivering Hard Drives.- Most of the hardware I worked with was from the late 90s to early 2000s.- Repaired whole desktops, laptops, server rack mounts, NUCs, and AIO Computers- Updated Company Portal with detailed information about the units and the work I did to them

Katy, Texas, United States

- Delivery and serving of food to a wide range of different venues, including weddings, schools, horse shows, and more. - Provided a polite and hospitable attitude towards event guests - I was trusted to move critical supplies and take payment from clients.

Katy, Texas, United States

- I worked hard on developing an ability to be both attending to customers, while being funny and interactive with them at the same time.- Worked as a team with the kitchen and bar to ensure a smooth experience for diners

Rosenberg, Texas, United States

- I worked over 2 summers to help estimate several development plans. - Operated heavily in excel and pricing cabinets based on blueprints of interior plans, in a professional office environment.- Utilized mutliple vendor portals to acquire pricing and blueprints- Assisted Senior Estimator in daily workflow, completed occasional pricing projects for GM and CEO