Services Engineering Intern/Co-Op
Schenectady, New York, United States
- Assisted members of the L2 Services team on various site and customer issues through analysis of site data and alarm logs, allowing for service cases to be closed quicker.
- Built upon experience with data analysis in Python by reading and graphing data points that were received as quarterly chemical analyses in document format from an external company.
- Created a Key Performance Index dashboard on the team’s internal case tracker that allowed the team to identify inefficiencies and other insights, such as cases that remained unclosed, improper case escalation, and.
- Gained experience reading electrical schematics through a project in which I identified differences between two versions of the company's flagship inverter. Learned about wiring and the networking required to implement.
- Prepared a presentation detailing the differences between the inverter versions for internal team use as well for presenting to a customer.