Jackson R. Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Greater New York City Area

• Ecommerce/Production/inventory manager for East coast Operations.• Manage and coordinate perishable products for direct to Customer and B2B sales .• Production performance improvement directly resulted in over $500k in sales from NYC branch opening. • Train new production associates as well as supervise contracted freelancers to ensure quality and accuracy of brand representation.• Prepare company documents according to state and/or federal regulations.• Ensures operations comply with client and company policies and procedures. • Works with partners on scheduling, quality assurance, delivery, and final sign-off.• Resolves product and personnel issues routinely.• Consistently and easily meets deadlines within a required time frame.• Cures deficiencies.• Meets performance requirements for volume, quality, and timeliness.• Strong attention to detail.• Excellent customer service.

• Maintain relationship with East Coast courier partners, resulting in streamlined delivery issue resolutions.• Inventory management for 3 distribution locations including physical counts, reporting, and transfers.• Manage thresholds to account for loss and avoid overselling any items.• Strong technical skills in order to follow systems.• Excellent problem-solving skills.• Collect and organize documents needed to fulfill orders and deliveries. • Manage statuses and follow-up communications with individual clients and businesses. • Created and circulated a distribution checklist to confirm that all regulated and reportable information is captured before fulfillment and closing in the system.• Created and distributed various financial, administrative, and personnel reports on a recurring basis. • Led process improvement projects and initiatives.• Provided prompt, charming, and memorable service.

Greater New York City Area

• Responsible for packaging and distributing all orders in the NY market• Maintained a 98% Ready On Time percentage for all orders• Performance resulted in less than 1% flower quality complaints & distribution errors• Participated in on-the-street marketing campaigns, garnering the best track record for successful interactions; Brand ambassador for paid in-store events (ie, Pottery Barn flagship store grand opening).• Strong ability to multitask.• Compiles distribution documentation and ensures that all conditions and requirements for mobile operations are met. • Prepares and routes packages to appropriate destinations.• Maintains distribution and mobile operations log. • Ensures files arrive at central office within one business day or by agreed deadline.• Identify and review distribution and mobile operations issues and take corrective action to meet deadlines.• Informed immediate supervisor of problems and their status regularly. • Excellent analytical, written/verbal communication skills.• Strong technical skills.• Proven track record of negotiation skills and forecasting capabilities.

Jersey City, New Jersey

• Maintain and uphold high standards of hospitality and “Guest First” service.• Assist with daily procedures, such as inventory management, task delegating and cash handling. • Maintaining the café operations, ensuring product quality, customer happiness and maximum profitability.• Organize, review, analyze, and verify all aspects of day to day business process.• Ensure that all products meet guidelines for quality and regulatory compliance.• Contact third parties to verify deliveries.• Complete quality assurance checks for mandatory inspections.• Review packing slips to assure products received are accurate.• Follow up on discrepancies or missing items. • Maintain communications with vendors, supervisors, and employees to promote positive business relations.• High level of accuracy, attention to detail, and a sense of urgency.• Courteous communicator.