Jackson Rozeske Email & Phone Number

San Diego, California, United States

San Diego, California, United States

Denver, Colorado, United States

As a Client Success Manager at Eventsforce, I provided expert guidance and support to clients utilizing our event management software for a wide range of events, including simple and complex multi-track conference programs (virtual, hybrid or in-person). My focus was on delivering excellent customer service and project management throughout each client's event journey, including consultation and build, training and configuration, and launch/post-event phases. I provided tailored solutions for each client's unique needs and configured the software to work seamlessly with our Eventsforce Registration, EF Groups & Ticketing, and Virtual Content Delivery (VCD) systems.

Denver, Co

As a Project Manager for Conferences & Event Services, I coordinated tech projects to increase system utilization and streamline processes across campus. By collaborating with the campus IT department, I implemented APIs to integrate systems and developed Ungerboeck, our event management software. Through the development of new APIs, we decreased data entry and created a "source of truth" for our data. I also streamlined event setups through the creation of process maps. Special projects included managing the development of a custom mobile app for DU's summer conference season and planning a health and wellness event for professional staff of CES. Unfortunately, I had to leave the role due to the COVID-19 pandemic.

Golden, Colorado

As the Compliance Systems & Policy Manager at Colorado School of Mines, I streamlined and cleaned up existing processes through process mapping, resulting in a new policy governance structure for implementation across campus. I developed a policy committee to increase transparency and was the primary contact for new and revised policies. I also managed multiple systems, including Skillsoft, Everfi, and Convercent, which tracked Conflict of Interest disclosures for employees. I removed paper processes, streamlined approvals, revamped the department's website, and created an online policy database using WordPress. Additionally, I approved UAS drone flights and protection of minors approval requests while supervising three student employees.

Golden, Colorado

During my time as Learning & Development Specialist at Colorado School of Mines, I created monthly learning programs for campus faculty, employees, and students, while developing custom in-person and e-learning training for various offices. As the first specialist in the Human Resources department, I coordinated the build-out of our LMS system, Skillsoft, and provided mentorship to staff on career development and building upon their current skillsets. One of my key accomplishments was organizing the first learning needs assessment at Mines, which helped us gain a better understanding of where training was needed across all areas.In addition to my core responsibilities, I managed several special projects, including assisting with the Mines Leadership Program, which provided upper management with additional skills for leading their teams. I also managed the implementation of a new, robust WordPress website for the HR department, streamlined paper processes to new online versions, and planned and managed employee luncheons for classified and administrative staff.

Golden, Colorado

As a Temporary Event Operations Assistant at the Campus Events office of Mines, I played a crucial role in scheduling and managing events in the Ben Parker Student Center and outdoor spaces on campus. I ensured events complied with campus policies related to protection of minors, alcohol, public speech, sales, and more. I collaborated with other departments to establish procedures for events where processes were not formalized.During my tenure, I supported the Director while an employee was hired to coordinate the summer conference season. This included preparing training, assisting with new hires, and supervising student employees daily. In addition, I implemented a new WordPress website for the department and trained employees on various technical programs such as EMS and Social Tables.

Richfield, Minnesota

In my role as a Territory Coordinator at In-House Senior Services, a branch of Quantix Corporation, I managed daily accounts for long-term care facilities in southern Minnesota, built patient lists for our providers, and trained business development representatives. I also oversaw the coordination of in-person Educational Days at prospective facilities, managed our CRM system (Capsule) and EHR system, and focused on utilization, efficiency, and marketing to increase overall revenue and total encounters.In addition to my day-to-day responsibilities, I developed a volunteer program for students and community members to serve the elderly and coordinated the Summer 2017 internship program by creating job descriptions, managing recruiting and hiring, and establishing processes.

Duluth, Minnesota Area

As a Summer Operations Specialist and Human Resources Intern for the Housing & Residence Life department at the University of Minnesota Duluth, I played a key role in managing two distinct programs within the department.UMD Summer Senior Program: In this program, senior citizens from states such as Arizona, Florida, and Texas would stay on the UMD campus for 5-10 weeks each summer, transforming the university into a senior living community. As the Summer Operations Specialist, I managed the day-to-day activities and events, and even taught a weekly technology class. In this role, I developed strong problem-solving and collaboration skills, and built strong relationships with both the senior citizens and the UMD staff. After my successful first summer with the program, I was put in charge of rebranding our marketing and brochures, managing reservations and leasing, increasing the participant size, and planning signature and daily events with the help of two Summer Senior Program Assistants that I supervised.HR Internship: The Housing & Residence Life department was going through a reorganization to bring their work structure up to current best practices. As the Human Resources Intern, I was asked to assist with the recruitment and hiring process for nine vacant positions within the department. I supported three search committees by reviewing applications, handling travel arrangements for candidates, scheduling interview events, creating marketing materials for recruitment events, and eventually onboarding the new professional staff members. My contribution to this process ensured that the department hired qualified and dedicated staff to help improve the quality of life for UMD students.

Bachelor Of Business Administration (B.B.A.), Human Resources Management And Services

Bachelor Of Business Administration (B.B.A.), Health/Health Care Administration/Management