Jack Irwin Email & Phone Number

Finland

Helsinki, Uusimaa, Finland

Helsinki, Finland

Helsinki, Finland

Singapore

- Responsible for managing the day to day IT functions across three offices in the APAC region, including conference room AV, desktop support, server infrastructure and networking.- Provided onsite and remote support, troubleshooting and general assistance to a 100+ user base.- Frequently traveled to remote offices to implement new hardware, update existing technologies, meet vendors and provide onsite support.- Administered enterprise managed services tools including Google Drive, Confluence, Jira, Zoom, o365, Slack.- Implemented secure ways of working on confidential client projects for internal users, that would meet strict client IT security requirements.- Planned and managed the implementation of conference room AV equipment using the latest Crestron technologies.- Strengthened IT infrastructure by implementing new technologies on a regular basis.- Managed local IT budgets and expenditure on hardware and software for APAC.- Built and maintained good customer and vendor relationships.

London, United Kingdom

- Managed a team of three desktop support administrators responsible for providing support to a 300+ user base across EMEA.- Responsible for recruitment and training of new hires within the desktop team.- Project managed tasks and assignments that were given to team members, ensuring all deadlines were met.- Held weekly one-to-one meetings with team members and carried out semi-annual reviews/check-ins.- Responsible for IT compliance audits.

- Acted as an escalation point for 1st line desktop support administrators and provided executive/VIP support.- Undertook, learnt and improved the backup and recovery infrastructure for two essential business environments using enterprise platforms (EMC Networker and Archiware P5).- Managed the London mobile phone accounts for 150 users.- Implemented and supported Equitrac print management system.- Created packages and policies within the Casper/JSS environment for our global Mac user base.

London, England

- Provided 1st line onsite and remote IT support for both Mac and PC.- Imaged computers using enterprise platforms (LANDesk and Casper).- Created user accounts in AD and setup laptops for new hires.- Setup and configured IP phones at workstations.- Diagnosed and resolved printer problems.- Kept documentation up to date.

Canary Wharf, London

- Provided 1st line technical trade support to internal brokers and client traders.- Performed in-depth investigations and diagnostics to reported trade issues.- Became familiar with the broker and trader platforms used.

Bournville, Birmingham

Cheltenham, Gloucestershire

Bachelor Of Science (Bsc), Information Technology, First Class (With Hons)

A-Level, Information Technology, Leisure Studies, Geography, Information Technology (A), Leisure Studies (B), Geography (C)