Volunteering: - Ouseburn Trust, Earth Day (April 2022, April 2023).

- Conducted cross-departmental stock monitoring and adaptive planning;- Generated increased sales of promotional items through persuasive engagement opportunities;- Developed exceptional customer rapport through query and conflict resolution.

- Conducted extensive secondary research across key market demographics;- Maintained an ethical and empathetic approach to the collection, application and storage of primary research data;- Generated rudimentary digital assets and physical prototypes through wireframing and concept design;- Created, assisted and facilitated collaborative workshops and sandpits for internal teams and external stakeholders;- Elevated key touchpoints through journey mapping, user experience feedback and dynamic persona modelling;- Enhanced decision-making capabilities through criticality, design thinking and transparent communication;- Continuously diverged and converged within multidisciplinary teams to solve problems and reinforce solutions;- Determined implementation strategies and roadmaps with timeframe and resource approximations;- Confidently performed presentations in person and through remote software;- Consistently unpacked briefs and composed accessible, concise and organized evaluation reports;- Remained committed to the achievement of value and excellence throughout;- Completed projects, scrums and sprints both openly and under strict non-disclosure agreements;- Championed a social focus that actively encouraged inclusivity, sustainability and positive behavioural change.

- Contributed to product facing and the sale of age restricted goods;- Developed exceptional customer rapport within the local community.