Jack Towers

Jack Towers Email and Phone Number

Senior Manager, Employee Experience and People Operations @ CSG
Chester, GB
Jack Towers's Location
Chester, England, United Kingdom, United Kingdom
Jack Towers's Contact Details

Jack Towers work email

Jack Towers personal email

n/a
About Jack Towers

Jack is a Programme Manager delivering global HR Transformation initiatives across RELX Group. This role involves working with the Group HRLT and senior business leaders as the primary stakeholders in order to deliver large, complex HR change programmes across the Group (c. 33,000 FTEs). Programmes range in scope from large-scale strategic initiatives involving operating model redesign, people transition etc. through to operational / people service optimisation through shared service centre teams.Jack also leads the offshore Analytics function which delivers people analytics & insights across the HR & senior business leader population through a self-service data visualisation tool.Prior to RELX Group, Jack had 5 years of experience in PwC’s HR Transformation team. The team supports organisations in understanding their workforce and identifying ways to maximise business performance, including full scale HR Transformation through enhanced HR processes, structures and organisation designs.Jack has experience in leading teams to deliver on truly global projects. He has significant experience in HR Organisation, Operating Model and Service Delivery Model Design as well as working with senior stakeholders to set the strategic direction of the organisation. Jack also specialises in the analysis of complex data in order to produce insights in relation to the opportunities which exist within HR functions whether through business case formulation or more broadly within transformation projects. Jack’s experience spans a range of HR programme disciplines, including:• Team Leadership & People Management (previous experience managing up to 12 FTE)• Portfolio Management (overseeing multiple concurrent programmes)• HR Transformation enabled by HR Technology (Workday, Oracle, SAP SuccessFactors)• Commercials & Financial Management• People Operations Management• HR Organisation Design• HR Operating Model / Service Delivery Design• Data Analytics & Insights – Qlik Analytics• Data Driven decision making & coaching for all levels of stakeholder• Stakeholder Management up to C-Suite level• Change Management & Communications• HR Transformation Business Cases (Costs / Benefits Analysis) • Policy and T&C harmonisation

Jack Towers's Current Company Details
CSG

Csg

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Senior Manager, Employee Experience and People Operations
Chester, GB
Website:
csgi.com
Employees:
7504
Jack Towers Work Experience Details
  • Csg
    Senior Manager, Employee Experience And People Operations
    Csg
    Chester, Gb
  • Csg
    Senior Manager, People Operations
    Csg Apr 2024 - Present
    Englewood, Colorado, Us
    - Stood up a newly created People Services (tier 1) function. This included OD sizing assessment, location strategy, knowledge transfer, change & comms, defining SLAs & KPIs etc.- Interim Director of People Services overseeing the global day-to-day delivery of the People Services function- Defining HR Strategic Vision alongside Employee Experience Leadership Team.- Establishing the HR Portfolio of programmes & initiatives. This included defining the roadmap, change & comms approach, success measures and mechanisms to effectively drive accountability, transparency and supporting the overall move towards a performance based organisation
  • Relx
    Senior Hr Operational & Strategic Excellence Partner (Programme / Portfolio Manager)
    Relx Mar 2022 - Apr 2024
    London, Uk, Gb
    - Programme Director role for key change programmes across RELX (c. 33,000 FTEs globally). Programmes range from highly strategic initiatives through to operational change programmes. Working day-to-day with the global HR Leadership Team as the primary set of stakeholders alongside senior business leaders- Programme & Portfolio Manager line managing a team of programme managers (4 FTE). This also involves overseeing the overall portfolio of work being delivered by those programme managers- Strategic Head of People Analytics team which leverages key people insights & metrics to drive HR and business improvement across RELX
  • Relx
    Operational Excellence & Hr Transformation Partner
    Relx Sep 2020 - Feb 2022
    London, Uk, Gb
    - Programme Manager for the deployment of career pathways across RELX- Programme Manager for the deployment of inclusive hiring & interview guides for hiring managers across RELX- Programme Manager for the deployment of Reward Education for leaders across RELX- Strategic Head of People Analytics platform (team of c. 7 FTE) which provides key people insights & metrics to HR and senior business leaders (up to C-Suite) across RELX
  • Pwc Uk
    Manager
    Pwc Uk Jul 2019 - Sep 2020
    London, London, Gb
    - Organisation Design Manager for a Financial Services client to conduct a current state assessment of the HR OD and Operating Model and thereafter designing the future state High Level HR OD. Also Jack, using benchmarking data, formulated recommendations on the opportunities which existed in undergoing a HR Transformation. This formed part of a Business Case which he led to seek investment for a programme to conduct a technology enabled HR Transformation, complete with costs, benefits and overall return on investment (financial & non-financial)- Organisation Design Manager working with a global Asset Management company to implement a newly designed HR OD, Operating Model and HR Service Delivery Model. Jack also worked to operationalise the new HR Operations function within the future design.
  • Pwc Uk
    People & Organisation Consultant
    Pwc Uk Sep 2015 - Jul 2019
    London, London, Gb
    - Secondment working as the Support Chief of Staff to Jon Andrews, former PwC Global Head of People & Organisation, and current UK Executive Board Member as Head of Technology and Investments- Organisation Design Manager working with a global Asset Management company to assess current state HR OD followed by the detailed design and implementation of a future HR OD, Operating Model and HR Service Delivery Model. Jack also worked to operationalise the new HR Operations function within the future design.- Jack led a sub-workstream of an engagement to guide a client who had just gone through a 3 way merger to a position where they had harmonised all employee T&Cs globally, utilising a data driven methodology to enable decision making- PMO Manager of a team in a Global HR Technology implementation (across 130 countries with a client population of + 200,000). One aspect of this role was leading on the successful control of commercials globally (the budget was in the tens of millions of dollars)- Setup of the project management function for a global telecomms client (based in Shenzhen, China)- Advising a client on the opportunities available in corporate sponsorship arrangements to form a strategy document illustrating potential approaches, each with weighted risks, benefits and costs- Led a Policy Improvement Programme for an International Government which required Jack to conduct intensive market research and analysis of significant amounts of economic, social and educational data. Jack then developed a suite of recommendations. - Career Coach to more junior PwC staff in order to guide them through their career and ensure their development in the firm- Thought Leadership published by PwC
  • Pwc Uk
    Corporate Tax Consultant
    Pwc Uk Sep 2014 - Mar 2015
    London, London, Gb
    In this role Jack was actively engaged in adding value to the firm on high profile, FTSE 100 clients. Jack played an active role on client teams to which he had been assigned; taking leadership of various elements of projects, and gaining experience on more technically advanced areas of corporate tax compliance and planning. Moreover, he also acted on an ad hoc basis, providing assistance throughout the corporate tax team, thereby allowing him to continually develop his knowledge and attributes throughout this varied sector.

Jack Towers Skills

Commercial Awareness Team Leadership Hr Consulting Communication Skills Stakeholder Management International Project Management Pmo Development Pmo Design Project Management Office Global Financial Management Risks And Issue Management Project Coordination Project Planning Stakeholder Engagement Senior Stakeholder Management Business Transformation Project Finance Project Delivery Reporting And Analysis Process Management Process Control Process Optimization Program Management Pmo Data Analysis Hr Transformation Policy Review Strategic Human Resource Planning Strategic Consulting Business Case Development

Jack Towers Education Details

  • Newcastle University
    Newcastle University
    Law
  • Calday Grange Grammar School
    Calday Grange Grammar School
    A Level
  • Calday Grange Grammar School
    Calday Grange Grammar School
    Gcse
  • Calday Grange Grammar School
    Calday Grange Grammar School
    As Level

Frequently Asked Questions about Jack Towers

What company does Jack Towers work for?

Jack Towers works for Csg

What is Jack Towers's role at the current company?

Jack Towers's current role is Senior Manager, Employee Experience and People Operations.

What is Jack Towers's email address?

Jack Towers's email address is ja****@****elx.com

What schools did Jack Towers attend?

Jack Towers attended Newcastle University, Calday Grange Grammar School, Calday Grange Grammar School, Calday Grange Grammar School.

What are some of Jack Towers's interests?

Jack Towers has interest in Education.

What skills is Jack Towers known for?

Jack Towers has skills like Commercial Awareness, Team Leadership, Hr Consulting, Communication Skills, Stakeholder Management, International Project Management, Pmo Development, Pmo Design, Project Management Office, Global Financial Management, Risks And Issue Management, Project Coordination.

Who are Jack Towers's colleagues?

Jack Towers's colleagues are Vishwanath Chikkanaragund, Satish Kumar S, Cynthia Ch'ng, Mohammed Khan, Aastha Shrivastava, Thennarasu N, Melissa Achola.

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