It End User Services Manager, Apac
CurrentOclaro, my previous employer, was acquired by Lumentum in December 2018. With the new org. structure, I am taking the IT End User Services role in Lumentum.- I led a team with 10+ direct reports in China / India / Thailand and Japan to provide IT end user services support for APAC users.- Led an outsourced India team to provide 24/5 follow-the-sun IT Helpdesk support for global users.- Responsible for project delivery for a variety IT initiatives for all sites… Show more Oclaro, my previous employer, was acquired by Lumentum in December 2018. With the new org. structure, I am taking the IT End User Services role in Lumentum.- I led a team with 10+ direct reports in China / India / Thailand and Japan to provide IT end user services support for APAC users.- Led an outsourced India team to provide 24/5 follow-the-sun IT Helpdesk support for global users.- Responsible for project delivery for a variety IT initiatives for all sites in APAC region, such as tech refresh, system migration, site relocation, production lines transfer etc.- Budget management. Show less