Jacky Hansen Email & Phone Number

Oversees the Quality department to help ensure our company's products meet the requirements of customers and that we operate efficiently and effectively with both internal and external standards/regulations. Provide quality support to a growing business and to build a customer-focused manufacturing environment.

Waukesha, Wi

Ensure the products meet the requirements of the customer and that all regulatory, internal, and external requirements are met by managing and using the QMS (Quality Management System).

Lannon, Wi

Provide direction on quality initiatives for quality unit. Provide policies and direction on safety initiatives for production. Guide and complete necessary training and audits.

Lannon, Wi

Identify gaps within current standard operating procedures (SOPs) and make necessary modifications. Scheduled, coordinated and conducted SOP training during major quality implementation. Managing training logs and matrices. Performed internal audits across all departments. Provided support to document control department through the library management system.

Greater Milwaukee Area

Provide daily administrative and research support to over 60 Research & Development engineers and technicians. Administer new hire orientation and collect necessary paperwork. Manage Environmental, Health & Safety (EHS) committee, organize meetings, direct laboratory audits, and ensure compliance to polices are met. Work with a variety of different departments to ensure company goals are met each quarter. Create, proofread and edit correspondences to senior management, scholarly papers for publication, general technical reports and content for company’s internal web page.

Milwaukee, Wi

Provide daily research and administrative support to over 60 Research & Development engineers and technicians. Administer new hire orientation and collect necessary paperwork. Work with a variety of different departments to ensure company goals are met each quarter. Create, proofread and edit correspondences to senior management, scholarly papers for publication, and general technical reports.

Waukesha, Wi

Use effective decision making to resolve incoming calls regarding questions on products and services. Efficiently document and retrieve customer information, while actively listening to customers and build a deep and meaningful connection. Serve as a front-line customer advocate to overall contribute to the company goals and business results. Provide second level technical support to customers and associates through troubleshooting and communicating with engineers outside of and within the business.

Neenah, Wi

Handle incoming contacts in regards to Kimberly-Clark products. Code, categorize, and respond to emails pertaining to diapers, wipes, and other baby and child care products. More recently handled consumer concerns via telephone calls about the recent Kimberly-Clark product concerns and product sample offer.

Milwaukee, Wi

Help professor with organization of class materials. Grade papers and other assignments handed in by students. Handle highly confidential grade reports.