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Jacky Junio is listed as OCC EUC Engineer at Reed Elsevier Philippines at Reed Elsevier, a company with 2395 employees, based in Metro Manila, Philippines, Philippines. AeroLeads shows a work email signal at relx.com and a matched LinkedIn profile for Jacky Junio.
Jacky Junio previously worked as Servicedesk Subject Matter Expert at Reed Elsevier and Tier 2 Service Desk Specialist at Hewlett Packard Enterprise. Jacky Junio holds Bachelor Of Science - Bs, Information Technology from Pangasinan State University.
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Jacky Junio is a OCC EUC Engineer at Reed Elsevier Philippines at Reed Elsevier.
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Quezon City, National Capital Region, Philippines
*Plays a critical role in defining business needs, training, escalation management, project roll-outs, transitions/migrations and acts as a second level support for the desk.*Plays a vital role in the overall operations of the desk and recognized as experts in processes and technical knowledge across all business units within Elsevier.*Also acts as.
Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation and complaints, resolution, and closure of trouble tickets.Handled complaints, escalations, VIPs and coordinate with the second level team. Worked hand in hand with Managers to improve and meet/exceeds targets for the whole desk.Handled technical.
Record requests/incidents in a Service Management tool. Users may communicate their requests/incidents to the service desk through a phone call, email or web ticket (web interface for the Service Management tool).Troubleshoot incidents relating to standard desktop operating system, standard desktop applications,Assign requests/incidents to 2nd line support.
Provides level 2 PC support both on-site and via remote accessCoordinates with 24x7 Helpdesk to ensure appropriate monitoring and handling of computer system issues. Responds to escalations, tickets, and alerts from the Helpdesk.Provides advance computer assistance and maintenance support to end users. Administers the local area network. Troubleshoots and.
Other employees you can reach at relx.com. View company contacts for 2395 employees →
Anushka Chauhan
Colleague at Reed Elsevier
Delhi, India, India
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AL
Adriebnne Lewis
Colleague at Reed Elsevier
Duluth, Georgia, United States, United States
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SR
Shankar Reddy
Colleague at Reed Elsevier
Bangalore Rural, Karnataka, India, India
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RM
Rax Mena
Colleague at Reed Elsevier
Philippines, Philippines
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RM
Rahesh M
Colleague at Reed Elsevier
Chennai, Tamil Nadu, India, India
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RD
Ravi D V S
Colleague at Reed Elsevier
Washim, India, India
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CV
Chip Voelker
Colleague at Reed Elsevier
Dayton, Ohio, United States, United States
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BY
Benaaza Youcef
Colleague at Reed Elsevier
Algeria, Algeria
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JM
John Manley
Colleague at Reed Elsevier
Sanibel, Florida, United States, United States
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MT
Melvin Turner
Colleague at Reed Elsevier
Bethesda, Maryland, United States, United States
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Quick answers generated from the profile data available on this page.
Jacky Junio works for Reed Elsevier.
Jacky Junio is listed as OCC EUC Engineer at Reed Elsevier Philippines at Reed Elsevier.
AeroLeads has found 1 work email signal at @relx.com for Jacky Junio at Reed Elsevier.
Jacky Junio is based in Metro Manila, Philippines, Philippines while working with Reed Elsevier.
Jacky Junio has worked for Reed Elsevier, Hewlett Packard Enterprise, Maersk Global Service Centres, and Stream Global Services.
Jacky Junio's colleagues at Reed Elsevier include Anushka Chauhan, Adriebnne Lewis, Shankar Reddy, Rax Mena, and Rahesh M.
You can use AeroLeads to view verified contact signals for Jacky Junio at Reed Elsevier, including work email, phone, and LinkedIn data when available.
Jacky Junio holds Bachelor Of Science - Bs, Information Technology from Pangasinan State University.
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