Jacky Ryan Email & Phone Number

Bristol, United Kingdom

Providing a comprehensive and proactive support service to the Stonewater Homes Property Management Team, supporting the duties of the Property Managers and Home Ownership Area Managers.Manage the relationship of leasehold residents decanted from their homes in 2017 following the Grenfell Tower disaster. Liaising with colleagues to provide speedy and.

Bristol

Responsible for the aftercare and customer support at David Wilson Homes during the two year defect period of a new build home. Performance and line management of seven direct reports to provide an exceptional level of customer care and customer satisfaction to enable the business to become a 5 star house builder. Training and supporting the Customer Care.

Bristol, United Kingdom

Accountable for the company insight and customer satisfaction utilising Net Promoter scores, index ratings and customer feedback to continuously improve the customer experience, pivotal to the aspiration of the company to be the brand leader in student accommodation. Achieved within three years an increased consistent score of 80+ across the portfolio from.

Bristol, United Kingdom

Accountable to manage customer service challenges to full and final resolution. Created and implemented a compensation matrix as a business-wide tool. This aligned compensation payments by type and enabled understanding of where claims were most prevalent and impacting on the business. Redesigned customer communicate channels during a dispute period and.

South West England

Responsible to deliver a seamless experience to social housing resident’s pre and during planned major works (kitchen and bathroom replacements) and the customer satisfaction during the work programme. Social Return on Investment within the communities that Connaught worked in to strengthen the relationship between Connaught and the client to secure future.

Responsible for approx. 220 cabin crew in seven locations around the UK to deliver a seamless travel experience for passengers traveling within the UK and Europe.Delivery of the in-flight product by the cabin crew to a high level of customer satisfaction. Recruitment and selection of crew based on criteria and rigid selection process.Performance management.