Jacqueline De Lima Email & Phone Number

Johannesburg Metropolitan Area

Operations of Stores:•Oversight of seven stores across Johannesburg and Pretoria•Expertise in merchandising and training staff in effective merchandising techniques•Ensured adherence to the Nicci Standard across all stores•Comprehensive staff training and supervision for daily paperwork and transfers•Vigilance in managing customer orders and collections•Focused training on delivering exceptional customer service•Diligence in maintaining staffing schedules and meeting targets•Efficient sourcing and delivery of ordered stock•Ensured consistent store stocking levels•Conducted regular store visits with the ownerBack Office Operations:•Managed stock movements for seventeen stores weekly by brand•Monitored stock life and recommended sales strategies•Updated pricing system for sales and marked down items as needed•Provided support to stores in sourcing essential items and hot sellers•Offered insights and feedback to head office on stock requirements•Identified underperforming products and took appropriate action•Facilitated stock distribution to meet individual store needs•Assisted stores in stock preparation and conducted regular stock takes•Contributed to the setup of new store openings•Collaborated directly with HR to address store and staff issues•Worked closely with the operations manager to ensure policy and procedure compliance

Johannesburg Metropolitan Area

Opening of Stores Nationally:•Orchestrated nationwide store openings in collaboration with chain store operations.•Designed and arranged stands with shop fitters, ensuring a seamless setup.•Managed stand and stock delivery to stores while overseeing merchandising and staff training during openings.Opening of Standalone Store (MUSE):•Collaborated with center management for store operations.•Worked closely with shop fitters to design and set up the store.•Recruited, trained staff, and executed various operational procedures, including stock management, promotions, and stock takes.Staff Management:•Led the recruitment and training of staff•Supervised 44 stores, leading and supervising 96 staff members. •Managed monthly salaries for all store staffHuman Resources:•Managed staff contracts and disciplinary procedures.•Maintained leave records and resolved staff-related issues.•Developed and implemented store-specific staff procedures, policies, and starter packs.Buying:•Conducted international trend research for product range development.•Engaged in sample buying in Europe for chain stores.•Collaborated with Chinese suppliers' senior management to tailor products to market trends and sourced top-selling items while assessing competitor styles and pricing through local comparative shopping.Operations:•Optimized back-office product packing and distribution processes.•Supervised and maintained efficient workflow with back-office staff.•Collaborated closely with the warehouse manager for store goods delivery and stock allocation.•Conducted regular store stock takes and organized promotions, standard markdowns, and sales across the group.•Ensured consistent merchandising, and brand quality standards, motivated the workforce, assisted struggling stores, and contributed to independent sales initiatives, including trade show stand design and setup.

Johannesburg Metropolitan Area

•Supported operations across 6 local stores, ensuring adherence to daily procedures.•Oversaw staff management, rosters, stock control, and visual merchandising.•Orchestrated magazine competitions, advertising, and events to boost local brand visibility.•Assisted the Cape Town Operational Manager and coordinated all aspects of store openings.

Johannesburg Metropolitan Area

•Customer service, ensuring exceptional experiences.•Merchandising for visually appealing store displays.•Managed cash handling, staffing, and executed promotions, including media coordination and magazine shoot styling.

Johannesburg Metropolitan Area

•Visual merchandising for appealing store displays.•Delivered exceptional customer service and managed cash handling processes.

Bachelor'S Of Art, Fashion/Apparel Design

Degree in Fashion •Creative Design •Pattern Design •Textiles •Garment Construction •Fashion Theory •History of Fashion •Computer Design.

High School Diploma, High School/Secondary Diplomas And Certificates, Matriculated | National Senior Certificate