Jaclyn Baker Email & Phone Number

Florham Park, Nj, Us

San Francisco, California, Us

I spearhead executive and internal communications strategy for CIB Operating Committee members, including the Chief Operating Officer, the Chief Control Officer, Human Resources and the leader of Diverse Segments. I partner with the media team for all external communications and manage messaging and storytelling for town halls and events. I manage promotion announcements and write regulatory perspectives for internal communications.Highlights:-Improved event attendance by providing additional networking/social activities.-Currently building a SharePoint site to improve team collaboration.

New York, Ny, Us

I transitioned laterally into an executive role, working globally to gain additional exposure. I supported the head of the digital communications team and her eight direct reports. I managed travel schedules, town hall, and off-site meetings. I led the team responsible for payroll and time keeping. Highlights:-Launched a SharePoint site to improve team communication, including a document database to provide transparency around performance and project progress, almost eliminating duplicate work.-Revamped the head of global employee support and digital solution’s team page to improve engagement.

New York, Ny, Us

I supported all branches nationally, including employees and management teams for each branch. I championed innovation and digital communications programs, managed the corporate website, and consumer facing training and awareness campaigns. I oversaw crisis communication strategy. Highlights:-Managed crisis communication during the COVID-19 pandemic, scaling the team to navigate new challenges.-Reduced the volume of communications from 10 communications per week to one per week by bundling messaging. -Built logos to connect messages and improve understanding, tracking communication through a Content Management System that increased read rates from 20% to 50%.

I oversaw fund activity and fund closures prior to closure of the funds.Highlights:-Managed 10 US (domestic) and Pension funds.

Newark, New Jersey, Us

I was promoted through roles of increasing accountability and scope. I spearheaded an initiative to overhaul the entire in-house content management system, migrating from manual to automated capabilities, improving user and customer experience. Highlights:-Reduced file update times from 60 minutes down to seconds, with 100% accuracy.-Leveraged Adobe, Illustrator and InDesign for quarterly updates to documents and communications, assuming accountability from the Marketing department to achieve 100% on time delivery for client documents and communications.

Newark, New Jersey, Us

I managed Mutual Fund and share class launches, working directly with Product, Sales, Legal, and Compliance teams.Highlights:-Designed descriptive fact sheets for quarterly reporting using Adobe, Illustrator, and InDesign.-Spearheaded quarterly updating of the Prudential Mutual Fund Digest.-Maintained and updated 220+ mutual fund web pages and maintained standard maintenance procedures for Performance Communications across the department.

Newark, New Jersey, Us

Bba In Marketing, Minor In Public Relations

Mba In Project Management

Master Of Science In Information Systems