Jaclyn Carter Email & Phone Number

Wendouree, VIC, AU

Geelong, Victoria, Australia

My responsibilities include but are not limited to; -Management and delivery of member recognition program including events and incentives.-Delivery of other member events and experiences in collaboration with Events team.-Oversee the Junior Member of the Round experience.-Assist in hosting activations or Club events when required in a professional.

Geelong, Victoria, Australia

In my role I was responsible for:-Providing information and service to members and prospect via all inbound and outbound communication platforms. -Provide customer service that exceeds custom satisfaction. -Recording and resolution of member issues, concerns or complaints. -First point of contact for all club enquiries.-Sales data entry and payments via.

• In my role I was responsible for:
• Leading the Customer Support Team - recruiting team members, rostering staff, undertaking performance reviews with staff members, delivering training and supporting team member with any other questions.
• Assisting with the Customer Service Messaging for the Australian Open 2021.
• Develop reports for management.
• Functional Area Manager of team during the Australian Open in 2021 - overseeing the entire operation of the Customer Support Team during this period.

Melbourne, Australia

• In my role I was responsible for:
• Assisted in the development of team operations policies and procedures.
• Assisted with the training of new staff members and helping team members when needed.
• Handling escalated customer complaints and enquiries.

• In my role I was responsible for:
• Answering and solving our stakeholder’s queries via phone calls, emails, live chat and social media.
• Assisting with administration tasks for our Tennis department.

Melbourne, Australia

• In my role I was responsible for:
• Transferring all competitions from old platform over to the new platform.
• Assisted in training Clubs and Associations on how to use the new platforms.
• Uploading Club and Hot Shots members into the relevant database.

Ballarat Area, Australia

• In my role I was responsible for:
• Liaising with local Ballarat Primary Schools about the program details.
• Developing sessions
• Delivering football sessions to schools.
• Evaluating the effectiveness of the program.

Bachelor Of Sport Management/Business (Marketing)

This double degree provides me with theoretical and practical knowledge about the sport industry, as well as an extensive grounding in.

Diploma Of Sport And Recreation, Athlete Management, Player Managment

This course provided me with the basic skills in how to succeed in Player Management, while also providing me with the basics of generally.

Certificate Ii In Communtiy Recreation, Sports Studies

This certificate II provided me with skills and knowledge of how sports can be provided within the community and also how they can benefit.

High School

Activities and Societies: Run and organise house group activities. Committee member for year 10. Sports captain nominee.