Jaclyn D. Email & Phone Number

Boston, Ma, Us

Greater Boston Area

+Lead training efforts at PETCO and PetSmart on all products that enhance brand recognition for Blue Buffalo+Lead efforts to increase solution quality of product deliverables which resulted in increased profitability for PETCO and PetSmart chains.+Successfully convert customers from competitors to the Blue Buffalo product line by establishing trust and credibility with pet parents+Attends ongoing PR events to stay current with product knowledge and marketing initiatives to maintain a competitive edge+Actively participated in Pet Cancer Awareness fundraiser in May 2014-2018 surpassing a team goal of $2M

Greater Boston Area

As an Account Manager, my role is to help customers reduce cost, simplify IT, and improve business agility. Specializing in Enterprise Infrastructure Solutions to support organizations. +Responsible for sales, marketing and education of Oracle Storage/Cloud for Enterprise & Mid-Markets accounts+Cultivated relationships with C-level executives and key decision makers within organizations that spanned multiple verticals +Responsible for conducting sales presentations as well as education demonstrations+Implemented account health checks to ensure product and customer satisfaction based on initial account plan+Identified net-new opportunities, and managed strategic sales cycles by identifying customer needs, and leveraging customer budgeting cycles+Collaborated with Oracle partners to successfully architect & present a total solution to each customer+Negotiated contracts, set pricing, and established purchase timelines with customers+Leveraged Oracle’s innovative Cloud, SAN NAS solutions to help businesses simplify their data center complexity, while reducing OPEX and increase ROI+119% of plan for FY15; 127% of plan for FY16

Western Region - Ca, Co, Wa Nm, Az, Nv, Ut

+Responsible for managing the cross-functional deliverables of LOJACKs security product for cutting edge companies in the automobile Industry.o Increasing profitability on average 20% annuallyo Exceeded monthly sales quotas 17 out of 19 months+Restored brand recognition and credibility by taking on 300 + poor performing accounts +Conducted market research and prepared proposals internally with LOJACK’s management team and implemented more effective methods of product delivery+Executed alternative installation methodologies for increased profitability+Responsible for converting zero-sale dealerships into high volume PIP accounts, increase in sales resulted in additional hires LOJACK made to support productivity and meet demand+Executed ongoing training and development system with Dealer Principals, General Managers, Finance Managers/Directors, and Sales personnelo Increased referrals by 25%+Collaborated with our Law Enforcement Liaisons to promote demo tracks to enhance brand recognition and product knowledge to our consumers

Canton, Ma

Responsible for generating incremental revenue in a customer centric enviornment through the handling of inbound inquiries, lead follow up and through the execution of outbound calling campaign programs. + Exceeded monthly sales goals by providing exemplary customer service to high volume of inbound calls+ Developed repeat business and turned around client retention rate+ Worked as a liaison in a cross functional capacity from initial sale, installation, customer service and troubleshooting through various divisions including Dispatch Department, Customer Service Department, and Tier II Technicians + Created ad-hoc reports assigned by upper management, including sales metrics for the team+ Utilized Microsoft Dynamics CRM database to develop qualified leads through referrals, telephone, direct mail, and email while maintaining inbound and outbound sales call quota+ Elected team lead to by the Training Manager to design and implement SOPs training manual+ Selected to take part in BETA test team to expand the current Inside Sales position by marketing their product for point purchase sales at sponsored National Auto Shows

Canton, Ma

+Demonstrated excellent active listening skills, and pro-actively resolved customer concerns+Proficiently handled customer complaints regarding service, and pro-actively sought solutions +Corrected and coordinated scheduling errors to ensure proper and timely installation+Elected by upper management to enter a sales mastery training for LOJACKs customer service sales initiative

Cranston, Ri

+Delivered quality customer service to personal and business customers by resolving questions and concerns with compassion and patience+Exceeded teller sales referral goals quarterly by actively participating in sales promotions

Attleboro, Ma, Aguascalientes, Mexico

Analyzed processes, as they related to operations management, and manufacturing in a domestic as well as a foreign setting. While in Mexico, presented improvement initiatives to Sensata top management team for ensuring continuous improvement based upon flowcharts, job descriptions, observation of manufacturing and operations.