Jaclyn Estanislao Email & Phone Number

Philippines

• Sales Order & Payment Management: Oversee SO details, including creation, value, and work type; proactively chase and process payments, and track deposits and outstanding balances.• Customer Service & Issue Resolution: Deliver premium customer service by resolving non-technical post-sales queries and issues through calls, chats, and emails, following Australian business processes to ensure satisfaction.• Cross-Department Coordination: Act as an intermediary between customers and internal teams to resolve discrepancies related to products, shipments, and deliveries through remote communication and coordination with cross-functional and third-party teams.• Process Improvement & Collaboration: Collaborate with different departments to enhance business processes, systems, and daily operational tasks.• Order Approval & E-commerce Expertise: Approve and release orders based on product availability; proficient in navigating e-commerce platforms (e.g., Shopify) to ensure smooth order processing.• Returns & Warranty Management: Process customer returns and warranties, create RMAs, and arrange replacements for damaged or incorrect orders, prioritizing customer recovery.• Warehouse & Inventory Management: Manage all warehouse pick-ups and PODs in the system; liaise with warehouse teams to monitor inventory and ensure product availability.• Supplier & Vendor Communication: Communicate with suppliers to place orders and address recurring product issues.• Logistics Coordination: Coordinate remotely with drivers, transport providers, and clients to ensure timely, accurate deliveries, providing updates and resolving logistical challenges.• Knowledge Sharing & Peer Mentoring: Share best practices and process knowledge with colleagues through peer-to-peer mentoring to foster team growth.

• Shipment Tracking & Management: Track and trace critical and urgent shipments, ensuring movement as planned, while intervening and recovering delayed or missing shipments.• Exception Identification & Analysis: Use internal tools to identify exceptions, conduct deep-dive investigations into damaged or lost shipments, and initiate corrective actions.• Cross-Department Coordination: Coordinate with clearance, legal, and operations teams worldwide to ensure seamless shipment processes.• Customs & Documentation Coordination: Prepare and obtain shipping documents for customs clearance and liaise with brokers to facilitate smooth import/export processes.• CRM & Email Management: Manage inbound and outbound emails using CRM tools, ensuring efficient communication and timely responses.• Temperature-Sensitive & Time-Critical Shipments: Handle intervention requests for time-sensitive shipments, including COVID-19 vaccines, ensuring priority processing and delivery.• Administrative Support: Provide administrative assistance as needed, including managing phone calls and other office tasks.• Data Analysis & Reporting: Analyze data and update report spreadsheets regularly, ensuring accurate and up-to-date records.• Customer Reporting: Send daily reports to top global customers, ensuring adherence to agreements and providing timely updates on shipments.

Mabalacat, Central Luzon, Philippines

• Frontline Member Services: Provide frontline services to SSS members, addressing inquiries and concerns related to enrollment, claims, loans, benefit interpretation, and referrals/authorizations for claims.• Contribution Processing: Process and post monthly R3 contributions for private companies, ensuring accuracy and timely submission.• Claims & Loan Management: Screen, verify, and process SSS numbers, ID cards, sickness and maternity claims, and loan applications.• Filing & Reporting: Maintain a highly organized filing system and prepare end-of-day reports to ensure accurate record-keeping and operational efficiency.

Pampanga, Central Luzon, Philippines

• FMCG Knowledge & Environment Adaptability: Demonstrated expertise in Fast-Moving Consumer Goods (FMCG), thriving in a fast-paced, outcome-driven environment.• Sales Team Supervision & Target Achievement: Supervised and mentored sales teams, helping salesmen achieve monthly sales targets through guidance and performance management.• Inventory Management & Reconciliation: Oversee, perform, and reconcile warehouse inventory to ensure accurate stock levels and minimize discrepancies.• Stock Ordering & Purchase Order Processing: Place stock orders for customers and process purchase orders, ensuring timely product availability.• Invoice & Return Processing: Process tax invoices, warranties, and returns, coordinating with supervisors to resolve any concerns.• Product Adjustment & System Updates: Assess overage, backorders, and overstock of Nestlé products, performing necessary adjustments in systems to maintain accurate records.• Stock Replenishment Planning: Prepare and execute stock replenishment plans to support sales agents and maintain product availability.• Sales Performance Auditing & Analysis: Audit sales agents' performance and analyze sales growth to identify areas of improvement and success.• Sales & Marketing Reporting: Organize and present sales and marketing KPI data through NetSuite for performance tracking and decision-making.• Reporting & Presentation to Management: Gather data and prepare detailed reports/spreadsheets for the Operations Manager, offering insights into sales and inventory performance.