With over fifteen years of experience in the financial services industry, I am a passionate and skilled consumer loan closer who can help customers achieve their financial goals. I have a strong knowledge of internet banking, loan products and services, and I can provide accurate and efficient service to every customer I interact with. I value integrity, teamwork, and continuous learning, and I strive to contribute to the success and growth of the organization I work for.In my most recent role as a Member Service Representative at Truliant FCU, I was responsible for identifying, recommending, and selling appropriate loan products and services (as well as all deposit accounts) to members (customers), as well as originating, processing, and closing all consumer loans. I also educated customers on their financial options and needs, and established new and maintained existing customer accounts. I demonstrated awareness of company goals, policies, and procedures, and observed all compliance regulations and security standards. I also identified and prevented fraudulent activity to minimize potential loss. I consistently delivered high levels of customer satisfaction and loyalty, and received positive feedback from both customers and managers.