Jaclyn Turko Email & Phone Number

Florida, United States

Clearwater, Fl, Us

-Create,manage, and preside over monitors and views in OpenSearch -Report on internal penetration testing -Monitor internal system security via configured alerts in Zendesk -Respond to alerts via Pager Duty

Clearwater, Fl, Us

-Work collaboratively with CSM team to quickly resolve customer’s issues.-Handle complex escalations from core support on a large array of subjects such as the KMSAT console, active directory, SCIM, SSO, firewall, security, and much more.-Have an understanding of different mail servers' configurations such as google workspace and Microsoft 365-Able to analyze logs from DataDog in order to diagnose different errors and latency.

Clearwater, Fl, Us

-Respond to clients’ questions and concerns in a professional manner to quickly and fully resolve tickets.-Implement critical thinking and research skills to recommend next steps to clients in relation to their support issue.-Consistently meet or exceed monthly statistic requirements and maintain over a 95% customer satisfaction rating.

Tampa, Fl, Us

-Manage and lead a team of 9 resident assistants through training and the semester - Communicate weekly with supervisor to ensure optimal operation of residence hall -Serve as a mentor to residents and resident assistants while being a full time student

Clearwater, Fl, Us

- Utilized and trained in Splunk to monitor trends in user activity - Experienced working with Code 42 to address around 50 triggered alerts a day and determining their severity -Created a playbook walking through how to work through Code 42 alerts in a streamlined way

Clearwater, Fl, Us

-Research and Copywriting for a client’s website’s posts-Predict and implement keywords into websites to promote Search Engine Optimization-Ensure websites are secure and updated to deter any malicious attacks

Tampa, Fl, Us

-Oversee the safety of students within assigned Resident Hall (first-year honor students) -Organize social events to promote a culture of unity-Act as both a mentor and a role model, providing guidance around how to ensure success and acclimate oneself to the college atmosphere

Tampa, Fl, Us

-Assist with troubleshooting applications for students and staff that phone in or visit the desk.- Maintain and ensure computer labs are functioning properly.-Sit at the student help desk and take phone calls, complete tickets, and handle walk-ins.-Reference company procedures when it comes to certain issues as well as do own research to see whatsolution is best.-Answer school hardware issues such as computer lab webcams, printers, or desktops not workingproperly.-Maintain professionalism in times of tense client interaction.-Emphasize the practice of confidentiality, integrity, and availability,

-Responsible for maintaining a safe atmosphere and followed the proper procedures to ensure the safety of patrons-Routinely completed safety update training -Ensured that all patrons followed safety rules-Acted quickly and efficiently when patrons needed medical attention

Advised animal owners regarding sanitary measures, feeding, medical conditions, treatment options, and general care

Bachelor Of Science - Bs, Cybersecurity

High School Diploma

High School Diploma, Veterinary Sciences/Veterinary Clinical Sciences, General