Troy Cedeno Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Reports to CEO as Strategic Account Manager and Team Leader with responsibility for 2 teams and 2000+ plus accounts offering full account management and service of Sprints Business Wireless suite of services, technology, and hardware to US customers; company employs 25 locally with 20 sub-agents; generates $12M annuallyKey Results:• Led as a key contributor growing startup business from 3 to 25 team members with 20 subagents, becoming a Sprint Master Agent third-party vendor generating $5M annually• Engaged in rapid Covid 19 emergency response for ~10 universities and ~10 elementary schools to provide telecommunication technology for continuing of remote education• Ranked lowest customer churn rate with a customer retention rate between 85%- 90%• Implemented enterprise software solution that helped track and manage accounts, sales, account interactions, and account documents more efficiently• Researched and implemented team project management software company wide; created workflow within the software that bridged multiple departments, resulting in more robust project tracking, decreased order input time of 25%, 50% decreased time taken to stage and kit technology, allowing clients to receive product earlier and with fewer errors• Engage ability to juggle multiple priorities and customer needs with attention to detail• Managed staging, kitting, and onsite monthly delivery of up to 3,000 – 5,000 units

Tampa/St. Petersburg, Florida Area

Reported to the General Manager and Owner as the Financial Manager for this company providing accounting, banking, and budgeting servicesKey Results:• Overhauled receivables process leading to the discovery and collection of 25K in outstanding debt owed leading to best practices on management of client relationships• Renegotiated net terms with all vendors resulting in a consistent, positive cash flow• Implemented enterprise accounting and cash register software which provided better reporting and minimized theft

Tampa/St. Petersburg, Florida Area

Responsible for maintenance and growth of national independent retail store customer baseKey Results:• Led maintenance and growth of national independent retail store customer base• Implemented marketing campaign and national call blitz = 35% increase in sales / 2 qtrs.• Streamlined RMA processing and shipping, cutting warranty cost by 15%