Jaclyn Macharia Email & Phone Number

San Diego, California, United States

Currently serving as a liaison to empower working families and childcare providers, focused on connecting, educating, and onboarding parents and providers onto a SaaS platform designed to revolutionize the childcare ecosystem.-Onboards and enrolls an average of 20-30 clients per month into a SaaS platform and payment plans, meeting and exceeding monthly KPI goals.-Leads interactive Microsoft Teams meetings and Zoom webinars to showcase software for potential customers.-Builds and nurtures positive relationships through effective communication and collaboration with all stakeholders involved in the onboarding process.-Efficiently handles inbound support emails and phone calls relating to technical and payment questions, documenting in Salesforce and communicating with customers to quickly resolve issues within 24-48 hours.-Collaborates with cross-functional teams to promote and market brand awareness and loyalty through regular meetings, webinars, and campaigns.-Participates in public-facing events to speak and engage with potential leads and customers.

Indianapolis, Indiana, United States

Educational professional with 15+ years of experience in K-12 education, utilizing high attention to detail to analyze data, identify gaps, and tailor instruction to ensure success for all clients. -Consecutively ranked in the top tier of teacher effectiveness and performance-based evaluations, due to consecutive SMART goal student achievement and workplace performance.-Successfully onboarded 20+ students and parents every year through consistent, quality communication via social media, learning management system platforms, phone calls, and emails.-Organized and led grade-level field trips and events for 100+ students and adults, coordinating with vendors and large-scale public venues on timelines and payments, while collaborating with administration on budgetary needs.-Resolved individual issues quickly and efficiently within 24 hours of notice, providing detailed notes to leadership and escalating concerns effectively.-Utilized Google Workspace and Microsoft 365 to enter classroom data metrics and yearly summaries consistently and accurately for administrative review.-Isolated technical issues during remote learning and solved problems with connectivity, educational apps, and learning management system navigation for parents and colleagues, guiding them in the troubleshooting process. -Trained peers on new multimodal educational tools and learning management system platforms while ensuring excellent support for curriculum requirements and quality of education.

Carmel, Indiana, United States

-Managed coffee, food, and other beverage orders in a quick and efficient manner.-Delivered excellent customer service, engaging in positive and authentic conversations while providing 100% satisfaction towards product delivery.-Handled cash accurately and promptly at the register, attending to immediate customer needs.