Jaclyn Howard Email & Phone Number

• Reduced over $630K in cost savings by obtaining security deposits after lease terminations and through reconciliations of rent.• Coached and assisted 4 Specialists and collaborated cross-departmentally to resolve complex issues and customer disputes.• Developed, implemented, and managed monthly reports using multiple systems to define processes and guidelines that established when to send letters for sites being terminated.• Assigned workload to ensure deadlines were met.• Resolved complex financial problems through research across multiple systems. • Preserved records to ensure data integrity.• Reviewed Estoppels and SNDAs for accuracy by evaluating lease and system data.• Implemented and documented monthly meetings with agenda items for discussion.

• Managed properties and facilities, including oversight of revenues, expenses, customer relationships, and contract administration. • Analyzed lease agreements, contracts, renewals, permits, and various property rights or other rights of use to ensure accuracy.• Provided satisfactory resolution to wide range of customer / tenant issues with both small and large landlords. • Completed various special or unique projects related to leased properties and concessions.

Maitland, Florida, United States

• Managed commercial power for over 3,000 sites. • Completed initial preparation of files and processing of post-lease documents. • Created and implemented file checkout system to reduce lost files. • Ordered and paid telephone and DSL lines, as well as handled related issues. • Recorded leases in Access database; created multiple MS Excel spreadsheets to track new, current, and terminated leases.• Utilized MS Word to compose letter templates and created bi-monthly meeting reminders with MS Outlook.

Education record

Criminal Justice