• Roadmaped the enhancement of the Roadside API platform and set achievable goals and with the engineering team while staying true to the strategic vision of the platform• Influenced the teams to use reusable component available on the application to enhance speed to market• Collaboration with scrum master, business product manager and engineering team to make incremental progress of features committed in sprints and program increments• Review of requests for change from business partners, evaluate their priorities, negotiate do-ability when needed and provide clear direction to engineering team• Effectively communicate with business and technology leaders on incremental progress of the product and outcomes that are then made available to the end users

• Primary SME on ATD’s product management team for web services for the US and Canadian business divisions.• Work closely with new accounts to identify needs and prioritize API features, creating business user stories in collaboration with stakeholders to ensure alignment with business expectations• Refine product backlog with technical and QA team weekly, breaking down user stories and writing acceptance criteria.• Collaborate with IT partners and communicate the direction and criteria of the product, based on business priorities.• Responsible for movement towards REST based API internally, to keep up with changing development industry trends towards less restrictive coding practices.• Instrumental in release and successful execution of ATD’s Ship to Home program, which resulted in a 300% increase in API driven sales in the first year.

• As part of a Scrum team, collaborated to gain alignment on development of ATDConnect, ATD’s SOAP xml based application programming interface (API).• Gathering business requirements during customer integration and provided post deployment API user support.• Created of user acceptance testing in collaboration with Quality Assurance team ahead of monthly releases.• Executed of final monthly User Acceptance Testing to maintain quality of product.• Created technical documentation and ensuring documentation is updated as part of Definition of Done.• Partnered with corporate delivery managers to integrate Team sprint releases with the larger corporate monthly releases.

• Responsible for internal, ongoing sales, financial, and operational reporting.• Responsible for weekly and monthly customer trend and expenditure reporting.• Responsible for developing complex cost analyses and financial pricing models.• Created custom customer reporting• Developed cost analysis's and financial pricing models• Responsible for responding to multi-million-dollar contract proposals/bids/solicitations from national and international customers.• Created and updated client price and discount matrices.

• Managed over 35 accounts, including major national key accounts such as Target, Kinokuniya, Overstock.com, Rakuten (Buy.com), Adlibris and Whole Foods.• Primary contact for all Amazon business, including divisions in the USA, , Japan, the UK Germany and France.• Primary liaisons between Customer and Operations, Credit, Information Technology, Sales, Marketing and Returns.• Cultivated and maintained a positive professional rapport with customer contacts at all levels of management.• Consistently demonstrated the ability to instill confidence in difficult circumstances.• Created and implemented strategies to improve and strengthen existing business account relationships.• Developed a strong understanding of new customer’s business plans, technical requirements and potential. Followed up with management of development and maintenance of testing and integration schedule. Positively managed the customer’s expectations when changes in the schedule occurred.• Identified opportunities to reduce costs and took leadership to implement and improve the effectiveness across multiple departments.• Initiated and acted as special project leader on proposed initiatives designed to improve the performance of the retail sales department.• Assumed leadership role in working with Information Technology and others to develop and implement solutions to issues, updating systems requirements, and streamlining processes.

• Responsibilities expanded to include situations of critical importance to daily business operations. Monitored and managed operational parameters affecting customer satisfaction, product delivery, and general business growth. Key focus was business execution.• Managed the set-up of Archroma operations in Europe including business operations, production scheduling, technology, and process transfer.• Archroma SAP Team Leader - Development and optimization of key parameters supporting integration with SAP.• Promoted and assisted in marketing of Archroma products, publications, and services.• Managed team personnel and spearheaded special projects.• Developed numerous internal operational reports using Lotus Notes, Microsoft Access, and Crystal Reporting.• Contributed to the development of software products, marketing material, and web applications.• Presented and sold Archroma services to prospective clients.

• Responsibilities expanded to include situations of critical importance to daily business operations. Monitored and managed operational parameters affecting customer satisfaction, product delivery, and general business growth. Key focus was business execution. • Managed the set-up of Archroma operations in Europe including business operations, production scheduling, technology and process transfer. • Managed general USA office operations.• Archroma SAP Team Leader - Development and optimization of key parameters supporting integration with SAP. • Promoted and assisted in marketing of Archroma products, publications and services. • Managed inventory of supplies and raw materials.• Managed team personnel.• Spearheaded special projects.• Developed numerous internal operational reports using Lotus Notes, Microsoft Access and Crystal Reporting.• Contributed to the development of software products, marketing material, and web applications. • Presented and sold Archroma services to prospective clients.

•Hired as first account manager in division, and participated as an integral part of original core of four employees. •Managed divisions largest accounts, encompassing several million in sales annually. •Acted as primary communications channel between Archroma and customers, responsible for all aspects of customer services.•Served as liaison between customers and their vendors to facilitate color development execution to their satisfaction. •Developed and provided customers with tools to forecast and direct their textile color palettes, as well as expertise in building seasonal lines and choosing colors and specific products for achieving those effects, and then acted as a liaison between customer and their vendors to achieve their color parameters to their satisfaction. •Managed customers’ new product through the process from initial design to finished product, with daily communication with the customer on issues affecting their products.•Began stockpiling and aided in the organization of color formulas, ultimately resulting in a saleable resource of color formulations for buyer base, saving additional formulation time and selling intellectual capitol that would have otherwise been wasted. •Began the development of building processes and procedures for this function and for customer interactions as a whole. Researched and built documentation, library/archiving and other systems to support sales and delivery of service.•Working with design teams to custom match new color standards•Establishing electronic and visual shade tolerances for specific colors and fabrics•Reviewing and assessed the shade and color consistency of current fabric production•Working with design teams to create & manage seasonal palettes•Creating color libraries for retailers•Working with retailers to ensure standard availability for vendors• Maintaining databases and files of engineered color standards, lab dips, and bulk approvals•Tracking approval performance of the supply base