Jaclyn Lee Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Achievements:- Lead the roll-out of a 9-day fortnight roster model for the operations team nationally- Automated administrative HR processes using Employment Hero, Pay Hero and SlackKey Responsibilities:- Development of P&C strategies- Identify growth opportunities and career pathways for team members- Lead culture and engagement initiatives- Performance management and coaching of managers in HR processes- Lead and support change initiatives- End-to-end of monthly payroll using PayHero- Manage Return to Work plans- Manage the yearly salary review and goal setting process

Sydney, New South Wales, Australia

Key Responsibilities:- Talent acquisition of customer service, administrative and entry-level roles- Onboarding, offboarding and crossboarding of employees- Performance management and internal investigations- Monthly reporting of staff development progress and other HR KPIs- Payroll administration and queries support- Creation of the employee induction and orientation programs- Support as a member of the Event Committee- General administration using Employment Hero

Achievements:- Increased store staff promotions to supervisors by 190% YOY- Increased the number of store manager candidates from 6 to 21 (350% YOY)- Increased the number of manager candidates promoted to Assistant Manager or Store Manager by 160% YOY- Increased the retention rate of the graduate program from 29% to 84%Key Responsibilities:- Design, implement and review the 6 month development strategy for all sales associates nationally and create the detailed training plan for manager candidate development- Solely responsible for the creation and success of the Graduate Program- Regular store visits to monitor the progress of promotion candidates- Coach Area and Store Managers to improve their ability as trainers- Facilitate classroom style trainings (both in-person and online) to develop both operational hard skills and leadership soft skills- Manage and create all staff training materials, including the national operations manual, online training and quiz modules, posters, videos and facilitation presentations- Liaise with multiple departments including the Australian COO, Store Operations Director, HR Director, and Global Learning, Development & Innovation Team to determine and satisfy the needs of the business- Arrange and facilitate whole company events such as Monthly Company Meetings, trainings and bi-annual Convention- Ad Hoc admin tasks: scheduling interviews, store visits, booking flights and accommodation, promotion record keeping, budget creation and management, minute creation- Proficient in Microsoft Suite, Google Suite, ODES Pro

Achievements:- Selected as Store Manager for New Store Opening (NSO) project - Westfield Liverpool- Successfully opened the Liverpool store, exceeding net sales and profit targets for the first 6 months (pre-lockdown)- Developed 4 floor supervisors in 3 monthsKey Responsibilities:- Creation of the staffing plan and work schedule based on the organisation chart- Recruitment and development of 40 new staff within 1 month for NSO- Creation of store fixture layout and in-store merchandising- Inventory management - decide and order the entire product line-up- Carefully managed personnel cost expense within budget- Coach junior store managers in the weekly and monthly routine of the business- Liaise with multiple headquarter departments to ensure the smooth set-up for NSO- Creation of adhoc training materials, and facilitation of training sessions for junior Store Managers

Achievements:- Achieved yearly profit targets despite the impact of COVID-19- Developed and promoted 3 floor supervisors to Manager candidates- Smoothly transitioned the store to a new Time Management system (Kronos)Key Responsibilities:- Managed the entirety of the store ($1mil+ weekly turnover, 250+ staff) on a daily, weekly, monthly and half-yearly basis in regards to budgeting, sales management, inventory management, team management and visual merchandising- Trained manager candidates and floor supervisors in in-store merchandising, layout creation, and ordering appropriate inventory- Human resource management, including recruitment, mediation, time management, rostering, termination and performance review

Midcity, Sydney

Achievements:- Ranked #1 in net profit across UNIQLO GlobalKey Responsibilities:- Managed the Women's department ($600k+ weekly turnover, 150+ staff) on a daily, weekly and monthly basis- In-store merchandising and layout creation- Inventor management and stock ordering- Human resource management, including recruitment, mediation and termination

Midcity, Sydney

Achievements:- Successfully completed the graduate program in 12 months- Smoothly transitioned the store to a new inventory management system (Creative Retail)

Miranda, New South Wales, Australia

Achievements:- Customer Service of the Month Award (March 2016, September 2016, April 2017)