Joyce Ann Mangalindan Rodriguez, Rn Email & Phone Number

- Achieved "exceeds expectations" in back to back Manager's Annual Performance Review - Provides high quality patient care with empathy, active communication, and a smile to those who seek Urgent Care needs as the Charge Nurse and Staff Nurse; leading to increased patient satisfaction rates and reviews- Organizes medications in med room, crash carts, and cardiac bays to flow in a smooth manner when needed. - Transitioned new Plum IV pump machines and the Zoll Defibrillator into the clinic while training related staff members on how to proficiently use these tools. - Implements annual competency testing and trains new hired staff on updated policies and procedures for the clinic. -Instructs detailed patient education to those who are discharging or who are transferring to near by Emergency Rooms.

Santa Cruz, California, United States

- Assigned to the role of Triage Nurse for patients with various diagnoses and examinations, including COVID-19 testing, Results Review, Respiratory Distress symptoms, Chest Pain complaints, Wound Care assessments, and Pain Management with County's MAT program- Collaborated with public health officials to establish and implement policies and procedures of The Sexual Health Clinic- Manages Diabetes Mellitus education programs that are tailored to patient’s goals- Crossed trained to cover the immunization clinic to administer vaccines and provide educations to patients of all ages- Charts patient care plans on EPIC’s system according to the clinic’s policy and procedures- Recognized for being an optimistic and flexible team member when collaborating with clinic staff and administration during new challenges

- Reviewed admission paperwork and complete medication reconciliation at patient’s home- Established patient centered care plans and collaborate with interdisciplinary staff to set personalized goals for patient- Provided detailed patient education for diabetes, HTN, colostomy, urostomy, PICC line, Central line, wound care, and medication management-Collaborated closely with patient’s PCP and specialty care staff to provide the most updated care for patients

Palo Alto, Ca

- Efficiently manages care between 12-24 diverse patients while providing excellent patient centered care- Organizes and develops care plans accordingly to patients’ admitting diagnosis on MATRIX- Recognized for successfully inserting multiple PIVS with elderly patients with rolling veins- Provides wound care, breathing treatments, and IV fluids as ordered by the MD - Admits new patients to facility and reviews ordered medications and treatments

Burlingame, Ca

- Carefully inputs and updates patient's diet orders according to MPMC's procedures and policies - Successfully completed nutrition courses to provide high quality information and improve patient satisfaction - Recognized for patient satisfaction by effectively communicating with hundreds of patients to plan out dietary needs for health maintenance and promotion

-Recognized for excellent patient care by effectively communicating with hundreds of patients on a daily basis to plan out lab procedures and preparing patients’ lab work for health maintenance through EPIC and Sun Quest operating systemsInput and update patients’ insurance according to PAMF’s procedures and policies-Collaborated with hundreds of lab technicians, clinical staff, and physicians inside and outside of PAMF facilities to finalize lab results for patient’s health maintenance-Successfully graphed and evaluated wait time to ultimately improve patient satisfaction-Cross trained lab technicians with front desk operations to successfully improve patient satisfaction

-Collaborated with several departments of the hospital to evaluate and improve patients’ experiences in the hospital-Assisted Employee Health and Wellness department through creating volunteer profiles in their Agility database, scheduling physical exam appointments for new and current volunteers, and terminating resigned volunteers from Agility-Planned and arranged hospital special events centered around Breast Cancer awareness, Heart Attack and Stroke prevention, and Salvation Army Giving with Auxiliary Board members-Trained volunteers to follow the hospital’s emergency procedures and demonstrated potential scenarios through various simulations

-Organized and led activities for patients to exercise physical and cognitive abilities -Arranged special events for staff to promote teamwork and communication skills-Charted patients’ behavior, activities, and feedback to improve patients’ experience-Assisted clinical staff through preparing paperwork for newly admitted patients and discharged patients-Proficiently managed patient profiles through their MATRIX database-Communicated and surveyed hundreds of patients and families to promote and improve satisfactory experiences in the facility-Organized and managed staff paperwork and faxes according to each section of the facility

-Provided satisfactory customer service to residents-Administered reports of resident behavior and cognitive skills during meals-Followed diet plans accordingly and recorded any changes needed while providing meals to residents

Bachelor Of Science In Nursing - Bsn, Public Health/Community Nurse/Nursing

Registered Nursing/Registered Nurse

Activities and Societies: Nursing Student Association President - Confidently took the role of President of the Nursing Student.

Registered Nursing/Registered Nurse, 3.5 Gpa

Education record