Group Project Administrator• Server troubleshooting and support (Microsoft Windows Server 2012 – All Microsoft Server Service Areas).• Network troubleshooting & support on LAN & WAN switching.• Desktop & notebook setup, troubleshooting and support (Microsoft Windows 7, Windows 10 & Windows 11, Microsoft Office 2007, 2010, 2016 & Office 365)• Monitoring and evaluation of software versions, configuring and updates.• Technical support and maintenance• Establish end user needs and solutions.• Assisting IT Management with IT budget.• Auditing company hardware.• Management of Company software license.• Management of Company IT Hardware and asset lists.• Assisted HR with system audits in cases.• Management of the Mitel PABX system and VSA reporting (used for billing to cost centres)• Management of Veeam backup system and storage of offsite backups.• Management of company antivirus systems (Kaspersky antivirus)• Deployment of backup solutions for remote sites (in form of Qnap devices)• Procurement and deployment of new hardware and software to remote sites and head office.• Management of IT related projects to ensure timely completion.• Implementation of new IT policies• Procurement (using Sage)• Working closely with project managers and engineers to ensure project needs were fulfilled and budgets were honored.• Working to ensure successful project execution according to established objectives, timelines, and costs.• Working in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them.Acting Team Leader During this time, I was placed in charge of the service desk to manage SLA and engage with client escalations and meeting client expectancies