Jacob Hightower Email & Phone Number

Tucson, Az, Us

I handle the following processes through Python and sometimes PowerShell (based on the ask):Business Process AutomationQA AutomationWeb ScrapingData ManipulationI implemented our current automation platform and perform many analyst duties as well to report on impacts of automation and offer consulting on our projects to determine suitability for automation.

Automation Developer

- Automate various tasks through Powershell, Selenium, and API integration- Maintain SQL databases- AMB- Empower (Black Knight)- ServiceNow Automation

Scottsdale, Arizona

Phoenix, Arizona Area

Phoenix, Arizona Area

● Built​ ​and​ ​tested​ ​firewalls​ ​for​ ​quality​ ​and​ ​functionality ● Handled​ ​end​ ​user​ ​support​ ​and​ ​troubleshooting​ ​of​ ​various​ ​network problems ● Handled​ ​all​ ​shipping​ ​for​ ​company​ ​including​ ​processing​ ​returns ● Initiated​ ​several​ ​projects​ ​to​ ​standardize​ ​processes​ ​for​ ​quality ● Worked​ ​with​ ​team​ ​to​ ​develop​ ​new​ ​features ● Involved​ ​in​ ​testing​ ​for​ ​firmware​ ​development ● Updated​ ​knowledge base​ ​to​ ​help​ ​other​ ​support​ ​members​ ​answer questions ● Updated databases accurately

Tucson, Arizona

● Oversaw​ ​the​ ​daily​ ​performance​ ​of​ ​computer​ ​systems. ● Entered​ ​commands​ ​and​ ​observed​ ​system​ ​function​ ​to​ ​verify​ ​correct operations​ ​and​ ​detect​ ​errors. ● Ensured​ ​proper​ ​installation​ ​of​ ​cables,​ ​operating​ ​systems​ ​and​ ​software. ● Maintained​ ​records​ ​of​ ​daily​ ​data​ ​communication​ ​transactions,​ ​problems and​ ​remedial​ ​actions​ ​taken. ● Trained​ ​users​ ​in​ ​the​ ​proper​ ​use​ ​of​ ​hardware​ ​or​ ​software. ● Evaluated​ ​and​ ​conducted​ ​technical​ ​and​ ​functional​ ​research​ ​and​ ​analysis. ● Presented​ ​analysis​ ​findings​ ​both​ ​verbally​ ​and​ ​in​ ​written​ ​reports. ● Ensured​ ​proper​ ​release​ ​and​ ​maintenance​ ​of​ ​all​ ​systems.

Tucson Arizona

● Implemented​ ​new​ ​services​ ​into​ ​production. ● Ensured​ ​proper​ ​release​ ​and​ ​maintenance​ ​of​ ​all​ ​systems. ● Provided​ ​after-hours​ ​support​ ​for​ ​applications​ ​and​ ​project​ ​efforts​ ​when needed. ● Trained​ ​users​ ​in​ ​the​ ​proper​ ​use​ ​of​ ​hardware​ ​or​ ​software. ● Sourced​ ​over​ ​7​ ​new​ ​and​ ​successful​ ​sources​ ​of​ ​revenue. ● Maintained​ ​an​ ​unparalleled​ ​level​ ​of​ ​client​ ​satisfaction. ● Organized​ ​advanced​ ​levels​ ​of​ ​documentation​ ​requiring​ ​various​ ​levels​ ​of government​ ​approval​ ​for​ ​international​ ​shipments. ● Salvaged​ ​lost​ ​business​ ​relationships​ ​and​ ​built​ ​rapport. ● Oversaw​ ​training​ ​of​ ​new​ ​employees​ ​and​ ​verified​ ​aptitude. ● Upgraded​ ​all​ ​shipping​ ​operations​ ​to​ ​be​ ​more​ ​efficient,​ ​and​ ​scripted​ ​all image​ ​processing​ ​to​ ​save​ ​countless​ ​hours​ ​for​ ​employees​ ​and​ ​money​ ​for the​ ​company. ● Maintained​ ​and​ ​upgraded​ ​website,​ ​and​ ​oversaw​ ​two​ ​host​ ​migrations.

Bachelor’S Degree, Computer Information Technology

Coursework included: Statistics, Web Technologies, Business Analysis & Design, Systems Administration, Software Engineering, Architecture.

High School, General Studies, 4.2

Activities and Societies: I was active in several sports such as cross country and track. I volunteered in our local ER and throughout.