I handle the following processes through Python and sometimes PowerShell (based on the ask):Business Process AutomationQA AutomationWeb ScrapingData ManipulationI implemented our current automation platform and perform many analyst duties as well to report on impacts of automation and offer consulting on our projects to determine suitability for automation.

Automation Developer

- Automate various tasks through Powershell, Selenium, and API integration- Maintain SQL databases- AMB- Empower (Black Knight)- ServiceNow Automation

● Built​ ​and​ ​tested​ ​firewalls​ ​for​ ​quality​ ​and​ ​functionality  ● Handled​ ​end​ ​user​ ​support​ ​and​ ​troubleshooting​ ​of​ ​various​ ​network  problems  ● Handled​ ​all​ ​shipping​ ​for​ ​company​ ​including​ ​processing​ ​returns  ● Initiated​ ​several​ ​projects​ ​to​ ​standardize​ ​processes​ ​for​ ​quality  ● Worked​ ​with​ ​team​ ​to​ ​develop​ ​new​ ​features  ● Involved​ ​in​ ​testing​ ​for​ ​firmware​ ​development  ● Updated​ ​knowledge base​ ​to​ ​help​ ​other​ ​support​ ​members​ ​answer  questions  ● Updated databases accurately

● Oversaw​ ​the​ ​daily​ ​performance​ ​of​ ​computer​ ​systems. ● Entered​ ​commands​ ​and​ ​observed​ ​system​ ​function​ ​to​ ​verify​ ​correct operations​ ​and​ ​detect​ ​errors. ● Ensured​ ​proper​ ​installation​ ​of​ ​cables,​ ​operating​ ​systems​ ​and​ ​software. ● Maintained​ ​records​ ​of​ ​daily​ ​data​ ​communication​ ​transactions,​ ​problems and​ ​remedial​ ​actions​ ​taken. ● Trained​ ​users​ ​in​ ​the​ ​proper​ ​use​ ​of​ ​hardware​ ​or​ ​software. ● Evaluated​ ​and​ ​conducted​ ​technical​ ​and​ ​functional​ ​research​ ​and​ ​analysis. ● Presented​ ​analysis​ ​findings​ ​both​ ​verbally​ ​and​ ​in​ ​written​ ​reports. ● Ensured​ ​proper​ ​release​ ​and​ ​maintenance​ ​of​ ​all​ ​systems.

● Implemented​ ​new​ ​services​ ​into​ ​production. ● Ensured​ ​proper​ ​release​ ​and​ ​maintenance​ ​of​ ​all​ ​systems. ● Provided​ ​after-hours​ ​support​ ​for​ ​applications​ ​and​ ​project​ ​efforts​ ​when needed. ● Trained​ ​users​ ​in​ ​the​ ​proper​ ​use​ ​of​ ​hardware​ ​or​ ​software. ● Sourced​ ​over​ ​7​ ​new​ ​and​ ​successful​ ​sources​ ​of​ ​revenue. ● Maintained​ ​an​ ​unparalleled​ ​level​ ​of​ ​client​ ​satisfaction. ● Organized​ ​advanced​ ​levels​ ​of​ ​documentation​ ​requiring​ ​various​ ​levels​ ​of government​ ​approval​ ​for​ ​international​ ​shipments. ● Salvaged​ ​lost​ ​business​ ​relationships​ ​and​ ​built​ ​rapport. ● Oversaw​ ​training​ ​of​ ​new​ ​employees​ ​and​ ​verified​ ​aptitude. ● Upgraded​ ​all​ ​shipping​ ​operations​ ​to​ ​be​ ​more​ ​efficient,​ ​and​ ​scripted​ ​all image​ ​processing​ ​to​ ​save​ ​countless​ ​hours​ ​for​ ​employees​ ​and​ ​money​ ​for the​ ​company. ● Maintained​ ​and​ ​upgraded​ ​website,​ ​and​ ​oversaw​ ​two​ ​host​ ​migrations.