Diagnosed and troubleshooted complex technical problems on-site, resolving issues within an averageof 2 hours and reducing equipment downtime by 30%.• Maintained up-to-date knowledge of industry trends and implemented new technologies, resulting in a20% increase in equipment efficiency and a 15% decrease in operational costs.• Trained over 50 customers on the use of new equipment, resulting in a 30% decrease in support callsand a 20% increase in equipment uptime.• Collaborated with other departments to ensure customer satisfaction, resulting in a 20% increase incustomer retention rates.

• Single handedly ran entire Inspection/War Ready Material sections for 5-month period, completing over 60 inspections and 100+ 7 level inspections, earning the Air Force Commendation Medal. • Led 2nd shift team of 4 personnel, accomplished 200 repairs/800 inspections/4k equipment deliveries, gaining Best Team of the Quarter in 2022. • Verified proper maintenance procedures, Database documentation, Equipment serviceability and availability. • Conducted quality assurance and advanced operation on powered and nonpowered aerospace ground equipment. • Diagnosed mechanical and electronic circuitry malfunctions using visual and auditory senses, test equipment, and technical publications. • Analyzes and repairs ground support equipment using conventional and digital multimeters, voltmeters, ohmmeters, oscilloscopes, circuit card testers and hand tools. • Interprets and implements policy directives and instructions pertaining to maintenance, including environmental safety and maintenance systems reliability. • Analyzed past maintenance reports to monitor maintenance trends, analyze equipment requirements, maintain equipment records, and document maintenance actions.