I am an experienced IT Support and customer service professional committed to delivering exceptional rapport and providing efficient technical solutions. I have extensive experience working with SQL and open-source CiviCRM, where I helped maintain and deploy website updates while providing first-line customer support.In addition to my technical expertise, I have also worked with government agencies such as the New Zealand Police, where I gained valuable insights into the intricacies of law enforcement procedures.As a lifelong learner, I actively seek opportunities to expand my skill set and stay up-to-date with the latest developments in the field of IT support. I am committed to delivering outstanding service and am always eager to collaborate with clients to identify innovative solutions to their challenges.