Jacob Bateman Email & Phone Number

Layton, Ut, Us

Salt Lake City, Utah, United States

· Conduct in-depth research on performance metrics of employees.· Examine dependability metrics such as attendance, compliance, login/logout times, no-call/no-show incidents, flag reasons, leave of absence items, and overtime. This analysis helps in creating a comprehensive view of each Crewmember's dependability.· Compile research findings into designated formats and provide detailed reports to Supervisors within the Community, highlighting key insights and trends.· Offer well-researched and sound recommendations to Supervisors for effective coaching, mentoring, and rewarding of Crewmembers.- Engage with Community Managers and Supervisors as internal customers, partnering with them to provide in-depth insights into individual Crewmember performance.

Salt Lake City, Utah

· Provide excellent onsite and remote service for JetBlue hardware and applications.· Create, maintain, and support user access within Active Directory and Exchange.· Assists the resolution of incidents and requests from beginning to end with internal and external resources.· Coordinates response for major incidents and outages.· Maintains and updates knowledge base documentation with the most relevant information.

Syracuse, Utah

Salt Lake City, Utah

• Provide product support to Evault clients through chat, e-mail, and phone interactions while maintaining a high standard of customer service. • Actively update and monitor multiple ticket queues and meet service level agreements. • Maintain high customer satisfaction through every interaction.

West Jordan Utah

• Responsible for hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissioning. • Maintain accurate inventory on all computer components.• Secure data security by wiping, scrubbing and or destroying data on all replaced hard drives.• Project leader for all hardware replacements on servers.• Design and create training program and train new employees.

• Assisted customers with technical strategies regarding Verizon Fios material and provided walk-through steps on troubleshooting T.V., Phone and Internet services.• Ensured high customer service quality, proper documentation of each call and focused on first call resolution.

• Resolved client issues on the first inquiry through phone or e-mail interaction while maintaining a high standard of customer service.• Assisted clients with technical inquiries such as networking, software and hardware support.• Maintained domain account databases, assisted with training new employees and sustained a position in the top third percentile of quality scores.

• Ensured that stores received the items they ordered and effectively met the customers' needs.• Provided incredible service to the stores by accurately selecting product from warehouse locations.• Built pallets of selected products that were delivered to stores; ensured pallets were organized to minimize the risk of damaging product and enabled stores to unload the deliveries more efficiently.• Efficiently pulled an average of 490 cases an hour while keeping pace with equipment and machinery to prevent a slowing in workflow.

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science (A.S.), Computer Science