As an IT Support Specialist in my current role, I provide technical assistance to end-users across multiple organizations. My daily duties include desktop support, deploying new hardware, creating and managing user accounts, troubleshooting network issues, managing phone systems, and researching and implementing new technologies.I diagnose and resolve hardware and software issues, including installing and configuring software applications, for end-users. Additionally, I have experience with deploying new hardware devices, such as desktops, laptops, printers, and peripherals.I ensure user access to sensitive data is properly managed, password policies are enforced, and security protocols are followed. I am responsible for setting up new user accounts and modifying access permissions as needed.I diagnose and resolve network connectivity issues such as slow internet speeds, lost connections, and other network-related issues. I have a solid understanding of network topologies, protocols, and security best practices.I have experience in configuring and maintaining phone systems such as VoIP and mobile devices. I am able to troubleshoot issues with phone systems and set up new phone lines as needed.Finally, I keep up to date with emerging technologies and evaluate their potential impact on the organization. I have successfully implemented new software applications, hardware devices, and other technology solutions to improve business processes and increase efficiency.Overall, my expertise as an IT Support Specialist is essential to ensuring the smooth operation of our organization's computer systems and technology infrastructure. My technical knowledge and experience in desktop support, hardware deployment, user management, network troubleshooting, phone system management, and technology research and deployment make me a valuable asset to the team

As a Supply Chain Coordinator, I ensured the efficient movement of products through the supply chain process, overseeing the picking of products, loading of trucks, managing a team of 5-20 people, and ensuring on-time delivery to customers.To accomplish this, I worked closely with cross-functional teams, managing the daily activities of the team and ensuring all processes were executed correctly and efficiently.Picking product involves managing inventory levels, ensuring accuracy of product counts, and coordinating the movement of products to the loading dock. I ensured that all product was picked accurately and efficiently to meet customer demand.Loading trucks involves managing the flow of products from the warehouse to the truck and ensuring that all products were properly secured and transported to the correct destination. I ensured that trucks were loaded in a timely manner to meet customer delivery schedules.As a manager, I was responsible for ensuring that all team members are trained and capable of performing their duties. I provided coaching and feedback and ensured that all work is performed safely and efficiently.Ensuring on-time delivery is critical to customer satisfaction. I worked closely with the customer service team to ensure that delivery schedules are communicated effectively and that all products are delivered on-time and in good condition.

As an IT Tech Tier 1 at an MSP Helpdesk, I provided technical support to clients remotely. My duties included diagnosing and resolving computer issues, creating users, running backups, and setting up new devices.I remotely diagnosed and resolved computer issues, both hardware and software-related, providing technical assistance to end-users in a timely and efficient manner. I created and managed user accounts, modified access permissions, and enforced security policies. I ensured that user access to sensitive data was properly managed, password policies were enforced, and security protocols were followed.I set up and monitored backups to ensure that client data was secure and could be recovered in the event of data loss. Additionally, I deployed new hardware such as desktops, laptops, printers, and peripherals, ensuring that all devices were configured correctly, updated with the latest software, and were compatible with the client's existing network.As an IT Tech Tier 1, I worked with a team of experienced IT professionals to ensure that all client issues were resolved quickly and efficiently. I was responsible for maintaining a high level of client satisfaction and ensuring that all service level agreements were met.

As a Logistics Foreman, I managed the logistics department, overseeing the efficient movement of products through the supply chain process. My daily duties included maintaining inventory levels and ensuring their accuracy, consolidating inventory efficiently, overseeing the shipping and receiving of all products for the facility, and ensuring a 90% or higher on-time delivery rate.Managing the logistics department involved coordinating the daily activities of the team and ensuring all processes were executed correctly and efficiently. I was responsible for setting and monitoring KPIs to measure performance and identify areas for improvement.Maintaining inventory levels and ensuring their accuracy involved managing inventory levels to meet customer demand, ensuring that all products were properly labeled and tracked, and coordinating the movement of products throughout the facility. I worked closely with the purchasing team to ensure that inventory levels were maintained at optimal levels.Consolidating inventory efficiently involved identifying opportunities to consolidate inventory to reduce storage costs and improve efficiency. I worked closely with the warehouse team to ensure that products were stored and consolidated in a way that optimized available space.Overseeing the shipping and receiving of all products for the facility involved managing the flow of products from the warehouse to the shipping dock, ensuring that all products were properly labeled, packaged, and transported to their final destination. I worked closely with the transportation team to ensure that delivery schedules were communicated effectively and that all products were delivered on-time and in good condition.Ensuring a 90% or higher on-time delivery rate was critical to customer satisfaction. I worked closely with the customer service team to ensure that delivery schedules were communicated effectively and that all products were delivered on-time and in good condition.

As a Machine Operator, I was responsible for operating a bag manufacturing machine, ensuring the material met quality thresholds, and retooling the machine for different jobs.Operating the bag manufacturing machine required a high level of attention to detail, as I was responsible for setting up the machine and monitoring its operation to ensure that it ran smoothly and efficiently. I monitored the machine's performance, making necessary adjustments to ensure that it met quality standards and produced bags that met customer specifications.Assuring the material met quality thresholds was a critical part of my role. I worked closely with the quality control team to ensure that the raw materials used in the bag manufacturing process met our high standards. I performed regular checks on the materials, ensuring that they met the required specifications before they were used in production.Retooling the machine for different jobs involved changing the machine's settings to accommodate different bag sizes, shapes, and materials. This required a high level of technical skill, as I needed to understand the machine's mechanics and be able to make quick adjustments to ensure that it ran smoothly.In addition to my primary duties, I also worked closely with the maintenance team to ensure that the machine was properly maintained and repaired as needed. I reported any malfunctions or performance issues to the maintenance team, and I assisted in troubleshooting the machine when necessary.