Provide quality service and maintain a personal relationship with customers and employees from all different backgroundsManage a group of 30+ employees in a fast-paced customer service environmentWork closely with owner and general manager to implement various systems that increase work flow and reduce operating costs

Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer serviceProvide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process.Accurately assess the damage of vehicles and documents needed repairs and parts replacement on the damage appraisalUnderstanding of all required Insurance programs and procedures and ensure compliance with all requirements, processes, and metrics

Generate and maintain accounts for residential and commercial contractors as well as interior designers and self-contract customersQuickly complete accurate takeoffs, quotes, and bids and present them to the customerWork with contractor and customers to find alternate solutions and recommend ways to reduce costs to stay within budgetEffectively communicate with operation and warehouse managers as well as with other account executives to complete orders