* Created automation scripts for full deployment of open source threat intelligence software MISP and CRITs.* Developed Dockerfiles to simulate Splunk environments for training and development purposes. * Configured Splunk to ingest Docker logs and properly transform raw events for compatibility with pre-built Splunk Apps.* Assisted Managed Services clients regarding their Splunk related needs such as creating new Dashboards and Alerts, App installation, upgrading and troubleshooting Gemini's custom built OS. * Created bash scripts for client needs such as automated backups of Splunk indexes / config files to AWS S3 and demonstrating Splunks index integrity validation for auditing purposes.* QA testing new releases of custom built OS and Application, provided feedback and submitted enhancement requests.

* Lead transition of operational processes from development teams based in NZ to US based Operations team, defining and documenting workflows, training co-workers and providing feedback.* Deployed new as well as managed existing AWS client environments using Capistrano and Git.* Assisted Splunk contractor with migration from Splunk Enterprise to Splunk Cloud. Verified data ingestion, forwarder configuration and App functionality within Splunk Cloud.* Administered a Direct Secure Messaging platform, comprised of distributed DNS (BIND), LDAP and Dovecot (SMTP) services. * Drastically reduced downtime by standardizing deployment environments, improving deployment processes and providing detailed feedback to the developers.* Developed a file backup solution utilizing AWS CLI and shell scripting to synchronize ~1TB of email storage on nightly basis to AWS S3, including restoration scripts and full documentation.* Decreased datacenter storage costs by developing shell scripts utilizing Dovecot CLI for various needs such as calculating user storage, automating rash cleanup and archiving inactive users. * Implemented systems health monitoring and alerting using a combination of Splunk and Sensu.* Developed Ansible roles for deployment of logrotate, a full Sensu stack and various administrative related tasks.

* Routinely investigated SIP logs to correlate client telephony issues with carrier level faults and escalate to telephony vendors when necessary.* Created various bash scripts for tasks such as checking disk health, custom platform health checks and retrieving call recordings from AWS S3.* Perform various Linux related tasks including service restarts, log management and facilitating disk drive replacements with data center vendors. * Responsible for monitoring Liveops vendor maintenance notification emails and determining if maintenance will effect LiveOps services. Identify and escalate to proper service owners to evade or minimize downtime.* Reviewed and validated inquiries from Tier 1 Customer Support Center. Educate them with our findings, update documentation and internally escalate when required.* Actively monitor platform alerts, investigate using available resources and work directly with Sr. Engineers if resolution could not be found.