Trained and led inexperience rafters from a range of backgrounds and ages as a licensed whitewater and wilderness guide on the Hudson River by communicating necessary knowledge and maintaining safety and composure in dangerous situations. Independently led overnight excursions in protected wilderness, and provided, taught and maintained relevant safety information and provided the best customer experience. Helped organize overnights with the owner of North Creek Rafting Co. by menu planning… Show more Trained and led inexperience rafters from a range of backgrounds and ages as a licensed whitewater and wilderness guide on the Hudson River by communicating necessary knowledge and maintaining safety and composure in dangerous situations. Independently led overnight excursions in protected wilderness, and provided, taught and maintained relevant safety information and provided the best customer experience. Helped organize overnights with the owner of North Creek Rafting Co. by menu planning, organizing necessary overnight equipment, and assisting with customer packing and general preparation. Show less

Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. Accurately enter and update policy information into the various processing systems and handle phone inquiries. Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.

Guided customers through the claims process by providing necessary information about billing, policy details, and necessary paperwork. Spoke directly with both customers and coworkers scheduling appraisals and working through more complex questions related to claims.