Jacob Schafer Email & Phone Number

Medina, Ohio, United States

• Manage files from start to finish with precision and quick turnaround time, while working with all parties involved to ensure an accurate and enjoyable experience for all.• Provide exemplary customer service, explaining all aspects of the process with extreme detail to provide ease, comfortability and peace of mind. Addressing questions and concerns as needed.• Assist and help colleagues as needed to promote a stable work environment to guarantee continued productivity and quality assurance.• Review, interpret and create reports to provide accurate detailed information and maintain compliance within company and district standards. Home title agency that oversees the interest of all people involved in a real estate transaction (the Buyer, Seller, Lender and Real Estate Agent)

Branch Relationship Banker (2016-2019)Develop and manage customer relationships through understanding financial goals and providing tools for attainment.• Provide superior customer service by engaging in fact-finding conversations to discover and fulfill customer needs. • Offer solutions related to account management, financial tools and lending to improve clients' financial health.• Process documentation in a timely and accurate manner, in accordance with regulations.• Consistently achieve sales goals to contribute to profitability of the organization.• Proactively source additional business and grow opportunity.

Medina

Supervise and mentor tellers to ensure clients receive quality customer service. • Ensure compliance with banking regulations and internal requirements through conducting audits.• Balance branch's transactions and cash resources on a daily basis to ensure accuracy and protect assets.• Resolve account discrepancies, fraudulent transactions, identity theft, and other customer issues, providing timely resolution and customer satisfaction. • Coach tellers to assist them in achieving sales and referral goals.• Manage scheduling for a staff of ten associates.• Monitor and maintain branch supply inventory

Medina

Serve as primary point of contact with clients to conduct transactions and provide solutions.• Handle cash intake and distribution of funds with supreme accuracy and efficiency. • Answer questions pertaining to the bank and customer accounts.• Offer products and services based on the customer’s needs and refer them to the appropriate partner.• Set personal sales goals and monitor progress.

Strongsville

Manage day-to-day operations to maximize profitability and customer loyalty.• Manage and schedule team members, including validation of time cards and budgeting hours.• Supervise lab associates to ensure customers receive quality prints and service.• Train associates to operate and maintain machinery and chemicals in a safe manner and in compliance with regulations.• Review applications, conduct interviews, hire and train new employees.• Set personal and team sales goals and help team members to achieve them.• Qualify customers' needs and provide appropriate merchandise and service.• Receive and record store merchandise inventory.

North Olmsted

Direct operations, including retail, consumer training and technical support services.• Manage and schedule a team of 30+ employees. • Handle accounts payable, accounting reports, and credit reconciliation.• Process and submit rebuttals against charge back claims. • Manage documentation related to tax exempt laws and processing tax accruals.• Responsible for inventory control including documenting and amending shrink.• Supervise the warehouse including shipping, receiving, and processing RMA requests.• Administer and proctor certification testing for outside organizations.

North Olmsted

Responsible for all Human Resources functions.• Administer hiring process, including recruiting, reviewing applications, and conducting interviews, background checks and drug screening, in compliance with EEO requirements.• Conduct new hire orientation and fulfillment of required job-specific training.• Review and process payroll through Kronos.• Perform reviews, recommend improvements, and administer disciplinary action and termination of employees.• Provide customer service and resolving complaints.

Communication, General

Education record