Jacob Dack Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Australia

Responsibilities include: Logging and resolving IT related incidents. Using problem solving to develop solutions to incidents, escalating to other more appropriate teams if necessary, and making floor visits to troubleshoot in person.

Brisbane, Australia

Responsibilities include: Logging and resolving calls using a ticketing system, using problem solving to develop solutions to problems and to identify the correct course of action if an immediate solution is not possible.I work with a team of passionate and knowledgable service desk analysts, sharing knowledge and experiences to combat the IT requests and issues we receive daily. I savour the experience of coming into work each day, knowing that no day is dull or the same, and that I can have a great time with my colleagues