Jacob David Email & Phone Number

O'Fallon, Missouri, United States

Works through complex troubleshooting of residential HVAC equipment via phone and email including: Split AC/heat pump systems, gas furnaces, electric air handlers, and mini split systems.Knowledge of a vast product line for Nortek parts, equipment, and warranty regulations.Provides technical input for engineering/product development.Creates technical training using PowerPoint, Excel, Teams, SharePoint, and Word.Helps to oversee specific warranty inquiries relating to failed compressors, heat exchangers, or bulletins produced by Nortek.Hosts monthly National Accounts Technical Service Advisor meetings to discuss product updates, field related issues, or any other concerns.Helps to organize, create, host, and train for an annual Technical Service Advisor Conference for Nortek customers.Hosted Nortek trainings videos regarding the upcoming A2L refrigerant crossover.

Responsible for day to day operations of the branchTaking and following customer orders through until completionResponsible for full warehouse inventory management and stockingResponsible for increasing branch sales by 30% in 18 months.Ship and receive inventory stock from St. LouisProcess third-party and UPS shipmentsProcess and file customer parts and equipment warrantiesQuote large equipment and parts ordersOrganize showroom and warehouse for the utmost efficiencySchedule daily deliveriesAct as a technical advisor for customers struggling with a projectMaintain strong customer relationships with new and existing dealers

St Louis, Missouri, United States

St Louis, Missouri, United States

Maryland Heights, Missouri, United States

Associate Of Science - As, Heating, Ventilation, Air Conditioning And Refrigeration Engineering Technology/Technician

Communication And Media Studies