I help people get “more life” coaching them to bring their best, challenging them to grow stronger physically, mentally, and through community!

Responsible for driving business, cultivating community, recruiting and coaching Supervisors in their roles while achieving monthly targets 2021 leader for company in sales closing percentage for appointments

Responsible for supporting the General Manager in all facets of the club and leading effective and efficient daily operational procedures in their absence. Includes stepping up as interim General Manager for 2 months after change in personnel.Enabling the highest level of customer service at E by Equinox, the most elite expression of the Equinox Brand.Recruiting, training, and supervising the Front Desk, Housekeeping, while helping facilitate all delegated projects of the General Manager. Consistent luxury service coaching, working to promote individuals from within for further personal and professional development within the Brand.Manage multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance as well as all Member Administrative procedures to provide an unparalleled client experience.

Illustrated optimal delivery in all customer service interactions with clients.Acted as a liaison between clients and the Club, catering to constant client feedback using Medallia Tools.Constantly assisting with Sales needs while continuing to promote a positive club environment.Advanced to direct source of contact for all Member requests, concerns, and inquiries.

In Two Years, Reduced Departmental Budget Costs by 3%.Elevated client promoter index from 82% to 86% within two years.Assisted with the Sales Team on Multiple Occasions hitting a Monthly Budget of Sales and Up-selling Ancillary Services.Placed 2nd in a Sales contest February/March 2017 Raising over $11,000 in Revenue.Ensured a prompt resolution of Member issues to retain patronage and loyalty while adhering to company procedures during a Multi-Year Renovation.Recruited, Interviewed, Hired, and Trained New Front Desk Associates. Transformed operation and changed club culture for the better.Reduced Staff Turnover while Directing over 20 employees at any one time.Trained and Mentored a Manager On Duty into a Front Desk Manager Promotion at another Club.Earned a Promotion to New Company Position Catered towards Client Relations and Guest Services.Created User Friendly Monthly Schedules and Adequate Budgets for Front Desk Staff.Created Fun and Engaging Contests to Work Cross-Departmentally Raising Ancillary Revenue.Organized Weekly Training and Meetings for Front Desk Managers On Duty.