Jacob G. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Investigate and resolve issues with the Oracle Symphony point-of-sale system to restore critical operational services.• Produce detailed documentation to assess the IT service desk on providing service to the point-of-sale environment.• Created, updated, and maintain an accurate inventory of all point-of-sale devices within the company.• Produce an inventory report of all point-of-sale hardware and software with physical and remote data collection.• Created and implemented… Show more • Investigate and resolve issues with the Oracle Symphony point-of-sale system to restore critical operational services.• Produce detailed documentation to assess the IT service desk on providing service to the point-of-sale environment.• Created, updated, and maintain an accurate inventory of all point-of-sale devices within the company.• Produce an inventory report of all point-of-sale hardware and software with physical and remote data collection.• Created and implemented enhancements to the processes of resolving device replacement to reduce time offline. • Worked with Cybersecurity team to keep the point-of-sale system at PCI compliance when deploying new devices.• Corroborated with multiple departments to streamline the implementation and deployment of projects. Show less

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Create detail event proposal that out lines the timeline, materials, price, and potential risk. • Resolving roommate disputes by facilitating a impartial meeting and creating a contract agreed by both residence.• Able to spot violations of the building contract and work with the residents to resolve and educate them on the violation.• Create detail reports on violations of the building contract that are comprehensive and non bias.• Recognizing residents that require additional… Show more • Create detail event proposal that out lines the timeline, materials, price, and potential risk. • Resolving roommate disputes by facilitating a impartial meeting and creating a contract agreed by both residence.• Able to spot violations of the building contract and work with the residents to resolve and educate them on the violation.• Create detail reports on violations of the building contract that are comprehensive and non bias.• Recognizing residents that require additional assistance and providing information and resources to receive help.• Perform midnight rounds to ensure integrity of the building and the safety of residents.• Perform emergency maintenance request on locked doors and dead smoke detectors. Show less

Fort Frances, Ontario, Canada

• Organize backroom to ensure enough space to receive next order.• verify paperwork matches the pallets being offloaded from the truck.• perform temperature checks to ensure all perishable items for kept at the proper temperature.• Operated pallet jacks to off load the order from the truck and re load with empty pallets.• Break apart grocery order pallets into the designated aisles to increase efficiency while stocking.• Perform inventory count wile stocking to ensure the… Show more • Organize backroom to ensure enough space to receive next order.• verify paperwork matches the pallets being offloaded from the truck.• perform temperature checks to ensure all perishable items for kept at the proper temperature.• Operated pallet jacks to off load the order from the truck and re load with empty pallets.• Break apart grocery order pallets into the designated aisles to increase efficiency while stocking.• Perform inventory count wile stocking to ensure the correct amount of items was received. • Check off invoice at end of shift highlighting any items that were shorted from the warehouse.• Organize and deliver department supplies.• Worked from store closing at 10:00 PM to store opening at 6:00 AM Show less

North York, Toronto, On

• Assisting New students with account activation and explaining how to navigate Seneca systems.• Perform remote troubleshooting of school apps that are running on student’s personal computers. • Able to reword complicated instructions to a simple step by step guide to assist non-technical students with resolving their issues. • Work with EasyVista ticket system to ensure quick response keep and active communication with the student until the issues is resolved.• Used Cisco… Show more • Assisting New students with account activation and explaining how to navigate Seneca systems.• Perform remote troubleshooting of school apps that are running on student’s personal computers. • Able to reword complicated instructions to a simple step by step guide to assist non-technical students with resolving their issues. • Work with EasyVista ticket system to ensure quick response keep and active communication with the student until the issues is resolved.• Used Cisco jabber to receive incoming calls and to reach out to students on follow-ups to their tickets.• Create detailed documentation of new problems or solutions I find when troubleshooting students computer.While I was stationed at the Seneca@York campus there was a myriad of printer issues within the computer Commons. I worked with students to ensure devo not run into any issues while printing. And I reported detailed information to senior IT regarding which computers and printers were having issues to help develop a solution. During my placement Seneca updated its security policy requiring multifactor authentication in order to log into Microsoft 365 apps and outlook. Before the policy Launch, I informed students and help setup MFA Account on their accounts to prevent any hassle when the policy went into effect. After the policy launched, I responded to hundreds of tickets and calls from students having difficulty with MFA. By providing detailed documentation on how to set up in providing guided walkthroughs for those who needed more assistance. Show less

Fort Frances, Ontario, Canada

• Precisely entered in thousands of items into the stores inventory database after receiving inventory.• Consistently resolved price issues by accurately identifying the cause and providing a quick solution.• Assisted customers to find their desired items, or suitable substitute, that met their demand and quality.• Assisted coworkers with finishing their jobs when they are unable to finish on time.• Performed a friendly and efficient customer service resolving customers issues… Show more • Precisely entered in thousands of items into the stores inventory database after receiving inventory.• Consistently resolved price issues by accurately identifying the cause and providing a quick solution.• Assisted customers to find their desired items, or suitable substitute, that met their demand and quality.• Assisted coworkers with finishing their jobs when they are unable to finish on time.• Performed a friendly and efficient customer service resolving customers issues in a timely manner.• Pick up till and deposit money into cash office system and performed final counts to ensure all deposits were entered correctly.I started in 2016 as a cashier and throughout the years I worked multiple positions within the store eventually working to the position of Front End Supervisor. During the pandemic when orders were shorted, I went through thousands of items inventory counts and ensured they were properly updated to ensure that once the warehouse regained stock the store will be able to order the correct amount of items it needs. Created a custom excel documents to assist evening cash office in counting tills pickups and till audits to reduce the amount of mathematical errors and ensure finishing on time even while dealing with large amounts of money. Show less

Fort Frances, Ontario, Canada

• Working with artists to integrate their show into the limitations of the theatre while keeping their creative vision intact.• Able to route a full band and vocalists into the Behringer x32 digital mixer.• Mix live shows with 16 Sennheiser body packs and a pit of a drum, piano, 3 guitars, 1 bass, and mics for woodwind and brass section.• Create detail lighting diagrams and program scenes and sequences into the Smart Fade 2496 Lighting Console.• Capable to adjust Source 4 lights… Show more • Working with artists to integrate their show into the limitations of the theatre while keeping their creative vision intact.• Able to route a full band and vocalists into the Behringer x32 digital mixer.• Mix live shows with 16 Sennheiser body packs and a pit of a drum, piano, 3 guitars, 1 bass, and mics for woodwind and brass section.• Create detail lighting diagrams and program scenes and sequences into the Smart Fade 2496 Lighting Console.• Capable to adjust Source 4 lights to the desire position and implementing iris and gels ticket desired look.• Perform active maintenance on all equipment to ensure no malfunctions during the show performance.• Set up and configure a new LED lighting system properly setting DMX channels on all the fixtures.• Create detail documentation and Videos explaining how to use the equipment to new student technicians.Equipment I used.• Behringer x32 digital mixer.• Sennheiser EW100 G2 to G4 wireless mics • Shure SM58 Cardioid Dynamic Vocal Microphone• Smart Fade 2496 Lighting Console• Strand 26 degree Source 4 lights • American DJ DMX Operator DMX controller• American DJ COB Cannon Wash RGBA lightsI was given the opportunity to created proposals to help update the theatre technical infrastructure with Sennheiser EW100 G4 wireless microphones and a LED light system using American DJ COB Cannon Wash RGBA lights. Show less

Fort Frances, Ontario, Canada

• Performing Screen and battery replacements on phones.• Restoring broken laptop and computers. • Assisted customers setting up new phones, tablets, and laptops.• Installing TV’s and AV equipment at customers homes.During this time Tbaytel was in prosses of its Fibre expansion in Fort Frances. I was giving the responsibility preparing the routers and set-top boxes by updating the firmware and configurating settings before being deployed and installed at customers homes. This… Show more • Performing Screen and battery replacements on phones.• Restoring broken laptop and computers. • Assisted customers setting up new phones, tablets, and laptops.• Installing TV’s and AV equipment at customers homes.During this time Tbaytel was in prosses of its Fibre expansion in Fort Frances. I was giving the responsibility preparing the routers and set-top boxes by updating the firmware and configurating settings before being deployed and installed at customers homes. This allowed me to troubleshoot any errors in the shop reducing the time a technician needs to be on site installing the equipment. Show less

Honours Bachelor Of Technology – Informatics And Security, Information Technology

I was grateful to be accepted into the advanced entry for the honors bachelor of informatics and security. This allowed me to transferred.

Computer Systems Technology, Network Systems Administrator, 4.0Gpa

I developed a vast amount of skills on how to design, develop, and implement networks and servers for both small and large installations..