Jacob G. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Investigate and resolve issues with the Oracle Symphony point-of-sale system to restore critical operational services.
• Produce detailed documentation to assess the IT service desk on providing service to the point-of-sale environment.
• Created, updated, and maintain an accurate inventory of all point-of-sale devices within the company.
• Produce an inventory report of all point-of-sale hardware and software with physical and remote data collection.
• Created and implemented… Show more
• Created and implemented enhancements to the processes of resolving device replacement to reduce time offline.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Create detail event proposal that out lines the timeline, materials, price, and potential risk.
• Resolving roommate disputes by facilitating a impartial meeting and creating a contract agreed by both residence.
• Able to spot violations of the building contract and work with the residents to resolve and educate them on the violation.
• Create detail reports on violations of the building contract that are comprehensive and non bias.
• Recognizing residents that require additional… Show more
• Recognizing residents that require additional assistance and providing information and resources to receive help.

Fort Frances, Ontario, Canada

• Organize backroom to ensure enough space to receive next order.
• verify paperwork matches the pallets being offloaded from the truck.
• perform temperature checks to ensure all perishable items for kept at the proper temperature.
• Operated pallet jacks to off load the order from the truck and re load with empty pallets.
• Break apart grocery order pallets into the designated aisles to increase efficiency while stocking.
• Perform inventory count wile stocking to ensure the… Show more

North York, Toronto, ON

• Assisting New students with account activation and explaining how to navigate Seneca systems.
• Perform remote troubleshooting of school apps that are running on student’s personal computers.
• Able to reword complicated instructions to a simple step by step guide to assist non-technical students with resolving their issues.
• Work with EasyVista ticket system to ensure quick response keep and active communication with the student until the issues is resolved.
• Used Cisco… Show more
• Used Cisco jabber to receive incoming calls and to reach out to students on follow-ups to their tickets.

Fort Frances, Ontario, Canada

• Precisely entered in thousands of items into the stores inventory database after receiving inventory.
• Consistently resolved price issues by accurately identifying the cause and providing a quick solution.
• Assisted customers to find their desired items, or suitable substitute, that met their demand and quality.
• Assisted coworkers with finishing their jobs when they are unable to finish on time.
• Performed a friendly and efficient customer service resolving customers issues… Show more
• Performed a friendly and efficient customer service resolving customers issues in a timely manner.

Fort Frances, Ontario, Canada

• Working with artists to integrate their show into the limitations of the theatre while keeping their creative vision intact.
• Able to route a full band and vocalists into the Behringer x32 digital mixer.
• Mix live shows with 16 Sennheiser body packs and a pit of a drum, piano, 3 guitars, 1 bass, and mics for woodwind and brass section.
• Create detail lighting diagrams and program scenes and sequences into the Smart Fade 2496 Lighting Console.
• Capable to adjust Source 4 lights… Show more
• Capable to adjust Source 4 lights to the desire position and implementing iris and gels ticket desired look.

Fort Frances, Ontario, Canada

• Performing Screen and battery replacements on phones.
• Restoring broken laptop and computers.
• Assisted customers setting up new phones, tablets, and laptops.
• Installing TV’s and AV equipment at customers homes.During this time Tbaytel was in prosses of its Fibre expansion in Fort Frances. I was giving the responsibility preparing the routers and set-top boxes by updating.
• Installing TV’s and AV equipment at customers homes.During this time Tbaytel was in prosses of its Fibre expansion in Fort Frances. I was giving the responsibility preparing the routers and set-top boxes by updating.

Honours Bachelor Of Technology – Informatics And Security, Information Technology

I was grateful to be accepted into the advanced entry for the honors bachelor of informatics and security. This allowed me to transferred.

Computer Systems Technology, Network Systems Administrator, 4.0Gpa

I developed a vast amount of skills on how to design, develop, and implement networks and servers for both small and large installations..