Heather Vanderploeg Email & Phone Number

Toronto, Ontario, Canada

*Managed 1000+ private catered events per year, totaling $5M+ in revenue at both MLSE restaurants in the MLSQ building*Assisted the Catering Sales team consisting of 8 managers with logistical details, providing support throughout the sales process and leading site visits*Built strong relationships with clients through diligent planning, execution and follow up*Key contact for existing internal business accounts*Developed the Catering Qualification Training Program for all hourly staff*Managed and developed the catering operations team of three managers and four event captains*Coordinated staffing levels, event logistics, rentals and ensures accurate décor for every event*Improved communication between all departments with the implementation of the Weekly Event Outline & Flip Schedule and various SOPs*Worked with FOH team to maximize the use of revenue generating space, pre and post events*Communicated pertinent event details to all involved departments, and ensures follow through

Toronto, Ontario, Canada

Toronto, Ontario

Hamilton, Ontario

- Assist in any pre-event set up and coordination needed for each event- Event-day duties such as registration set up and execution, running of activities, food display set up, maintenance, and strike - Provide guests with directions and information about the event and venue- Act upon all comments and or complaints in a prompt and friendly manner

Milton, Ontario

Promoted to front of house manager after six months of being employed and took over some day-to-day management tasks such as staffing, training, scheduling, cost control, and customer relations.Developed and implemented new systems such as daily inventory control and scheduling administration.- Accounted for large amounts of cash, balancing end of day sales and closing the restaurant- Raised the level of the customer experience through quality checks and personal attention to guests- Managed and motivated over fifteen employees with confidence and respect- Worked on determining suitable layouts for events as per the requirements of the client- Responsible for overseeing special events such as tournaments, corporate parties, and weddings- Trained new and existing staff prior to events so that all operations and duties were executed smoothly and as per clients guidelines

Post Graduate Diploma, Event Management

Activities and Societies: Class Rep Courses: Convention & Meeting Management, Human Resources/People Management, Convention & Meeting.

Diploma, Business Administration- Marketing